Hybrid Client Relations & Success Lead

Placements24; Polokwane; Hybrid; ZAR 320,000 - 480,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Paid time off

Medical aid contribution

Pension fund enrollment

Team activities

Job summary

Placements24 is seeking a proactive Customer Relations Officer to join the team in Polokwane, Limpopo. The role focuses on building strong relationships with business partners and customers, ensuring service delivery satisfaction, and acting as a liaison between clients and internal teams.

The position offers a hybrid work arrangement, blending remote flexibility with in-office collaboration in Polokwane. The ideal candidate has excellent communication, negotiation, and problem-solving skills

Qualifications

• B2B relationship experience preferred.
• Strong communication and negotiation skills.
• Understand client needs and service delivery requirements.
• Proficient in CRM and MS Office.
• Hybrid work adaptability and travel willingness.

Responsibilities

• Develop and maintain relationships with key business clients.
• Act as the primary contact for assigned accounts.
• Understand client needs and ensure service delivery.
• Identify opportunities to expand services.
• Address concerns and resolve issues promptly.
• Conduct regular client check-ins and reviews.
• Collaborate with sales, technical, and operations teams.
• Gather feedback and report on satisfaction levels.
• Prepare client reports and proposals.
• Stay informed on industry trends.

Skills

Relationship management

Communication

Negotiation

CRM software

Client liaison

Business acumen

Education

Bachelor's degree in Business or Marketing

Related tertiary qualification

Tools

MS Office

Job description

Placements24 is seeking a proactive Customer Relations Officer to join the team in Polokwane, Limpopo. The role focuses on building strong relationships with business partners and customers, ensuring service delivery satisfaction, and acting as a liaison between clients and internal teams.

The position offers a hybrid work arrangement, blending remote flexibility with in-office collaboration in Polokwane. The ideal candidate has excellent communication, negotiation, and problem-solving skills