Hybrid Customer Experience & Support Specialist

Pick N Pay Retailers; South Africa; Hybride; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Performance bonus

Hybrid work model

Health insurance

Learning opportunities

Résumé du poste

Pick N Pay Retailers in Stellenbosch is seeking a Customer Support Specialist to join a hybrid team, handling inquiries across channels, resolving issues, and guiding customers to a positive product experience.

You will work with CRM systems, maintain records, and escalate complex issues when needed, while contributing to a collaborative community and ongoing professional development.

Qualifications

• Experience in customer service or helpdesk environments.
• Strong communication, interpersonal and active listening skills.
• Proficiency with customer support platforms and CRM software.
• Excellent problem-solving abilities and attention to detail.
• Ability to adapt to changing priorities in a dynamic environment.

Responsabilités

• Manage and respond to customer inquiries across multiple channels.
• Troubleshoot issues and provide effective solutions.
• Maintain accurate records of interactions and resolutions in the system.
• Escalate complex issues to senior staff or relevant departments.
• Offer product information and support to enhance understanding and satisfaction.

Connaissances

Customer service

Helpdesk

Communication

CRM software

Problem solving

Outils

CRM platforms

Description du poste

Pick N Pay Retailers in Stellenbosch is seeking a Customer Support Specialist to join a hybrid team, handling inquiries across channels, resolving issues, and guiding customers to a positive product experience.

You will work with CRM systems, maintain records, and escalate complex issues when needed, while contributing to a collaborative community and ongoing professional development.