Checkout & Customer Experience Specialist

Pick N Pay Retailers; South Africa; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance bonus

Hybrid work model

Health insurance

Learning opportunities

Job summary

Pick N Pay Retailers in Stellenbosch is seeking a Customer Support Specialist to join a hybrid team, handling inquiries across channels, resolving issues, and guiding customers to a positive product experience.

You will work with CRM systems, maintain records, and escalate complex issues when needed, while contributing to a collaborative community and ongoing professional development.

Qualifications

• Experience in customer service or helpdesk environments.
• Strong communication, interpersonal and active listening skills.
• Proficiency with customer support platforms and CRM software.
• Excellent problem-solving abilities and attention to detail.
• Ability to adapt to changing priorities in a dynamic environment.

Responsibilities

• Manage and respond to customer inquiries across multiple channels.
• Troubleshoot issues and provide effective solutions.
• Maintain accurate records of interactions and resolutions in the system.
• Escalate complex issues to senior staff or relevant departments.
• Offer product information and support to enhance understanding and satisfaction.

Skills

Customer service

Helpdesk

Communication

CRM software

Problem solving

Tools

CRM platforms

Job description

Our client is looking for a highly motivated Customer Support Specialist to join their innovative team in Stellenbosch. This role is fundamental to delivering exceptional support and ensuring positive customer interactions. You will be responsible for addressing inquiries, resolving issues, and providing guidance that enhances the customer's experience with our products and services. This position offers a stimulating hybrid work environment that supports professional development and fosters a strong sense of teamwork and community.

Key Responsibilities

• Manage and respond to customer inquiries across multiple communication channels.
• Troubleshoot customer problems and provide effective, efficient solutions.
• Maintain accurate records of customer interactions and resolutions in the designated system.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Offer product information and support to enhance customer understanding and satisfaction.

Requirements

• Previous experience in a customer service or helpdesk role is essential.
• Strong communication, interpersonal, and active listening skills.
• Proficiency with customer support platforms and CRM software.
• Excellent problem-solving capabilities and attention to detail.
• Ability to adapt to changing priorities in a dynamic environment.

Benefits

• Attractive salary and potential for performance bonuses.
• Flexible hybrid working arrangements.
• Comprehensive health insurance and wellness programs.
• Opportunities for continuous learning and