Hybrid Customer Support Associate | E-commerce Hero

Placements24; East London; Hybrid; ZAR 56,000 - 134,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Professional development

Employee discounts

Dynamic retail environment

Supportive team culture

Job summary

Placements24 in East London, Eastern Cape is seeking a friendly Customer Support Associate to join the team. The role handles inquiries across channels, assists with orders, shipping, and returns, and ensures a seamless shopping experience.

The position is hybrid, requiring in-person days in East London and remote work on other days. Ideal candidates have excellent communication skills, a customer-centric approach, and the ability to multitask in a fast-paced retail and e-commerce environment.

Qualifications

• Experience in customer service or related field preferred.
• Excellent verbal and written English communication.
• Strong listening and problem-solving abilities.
• Familiarity with e-commerce platforms beneficial.

Responsibilities

• Respond to customer inquiries via phone, email, and social media.
• Provide information about products, orders, shipping, and returns.
• Troubleshoot and resolve issues related to online orders and account management.
• Process returns and exchanges efficiently.
• Document customer interactions and resolutions in the CRM.
• Escalate complex issues to relevant departments when necessary.
• Identify trends in customer inquiries and provide feedback for service improvement.
• Maintain a high standard of customer service, ensuring positive interactions.
• Adhere to company policies and procedures.
• Collaborate with team members to achieve departmental goals.

Education

High school diploma

Customer service

Communication skills

Active listening

Problem solving

Hybrid work

Job description

Placements24 in East London, Eastern Cape is seeking a friendly Customer Support Associate to join the team. The role handles inquiries across channels, assists with orders, shipping, and returns, and ensures a seamless shopping experience.

The position is hybrid, requiring in-person days in East London and remote work on other days. Ideal candidates have excellent communication skills, a customer-centric approach, and the ability to multitask in a fast-paced retail and e-commerce environment.