Hybrid Customer Experience Coordinator (East London)

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Health and wellness benefits

Mentorship programs

Paid time off

Job summary

WhatJobs Direct is seeking a Customer Experience Coordinator in East London to support customer-focused initiatives. The role emphasizes organized, proactive service and strong communication to ensure seamless client journeys.

You will coordinate interactions, analyze feedback, and assist in CX improvement projects while collaborating with cross-functional teams to uphold high service standards in a hybrid work environment.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 0-2 years of experience in customer service, marketing, or a related administrative role.

Responsibilities

• Coordinate customer engagement activities and communications across multiple channels.
• Assist in gathering, analyzing, and reporting on customer feedback and satisfaction metrics.
• Support the implementation of customer experience improvement initiatives.
• Manage customer inquiries and direct them to the appropriate resources or personnel.
• Help maintain customer relationship management (CRM) system data accuracy.
• Prepare reports and presentations on customer experience performance.
• Collaborate with cross-functional teams to ensure a consistent customer journey.
• Organize customer events or webinars as needed.
• Contribute to the development of customer service standards and best practices.

Skills

Organizational skills

Communication skills

CRM experience

MS Office

Education

Bachelor's degree in business/marketing/communications

Tools

CRM software

Job description

WhatJobs Direct is seeking a Customer Experience Coordinator in East London to support customer-focused initiatives. The role emphasizes organized, proactive service and strong communication to ensure seamless client journeys.

You will coordinate interactions, analyze feedback, and assist in CX improvement projects while collaborating with cross-functional teams to uphold high service standards in a hybrid work environment.