Hybrid Customer Experience Agent — Shape Memorable Service

Placements24; Noord-Kaap; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Hybrid work model

Health & wellness benefits

Professional development & growth

Collaborative culture

Job summary

Placements24 in Kimberley is seeking a Customer Experience Agent to deliver thoughtful service across phone, email, and chat. You will resolve inquiries, build relationships, and ensure customer satisfaction.

Join a supportive, customer-focused team with a hybrid work model, opportunities for development, and a benefits package designed to help you grow while delivering outstanding service.

Qualifications

• Proven experience in a customer experience or customer service role.
• Excellent interpersonal, communication, and active listening skills.
• Ability to empathize with customers and find solutions that meet their needs.
• Proficiency with CRM software and customer support platforms.
• Strong organizational skills and the ability to manage multiple tasks efficiently.

Responsibilities

• Engage with customers across multiple channels (phone, email, chat) to provide exceptional service.
• Resolve customer issues and inquiries effectively, ensuring a high level of satisfaction.
• Proactively identify customer needs and offer tailored solutions or recommendations.
• Document customer interactions and feedback accurately within the CRM system.
• Collaborate with internal teams to ensure seamless customer journeys and issue resolution.
• Contribute to improving customer service processes and strategies based on customer feedback.

Skills

Customer service experience

Active listening

Communication

Empathy

Multitasking

Tools

CRM software

Support platforms

Job description

Placements24 in Kimberley is seeking a Customer Experience Agent to deliver thoughtful service across phone, email, and chat. You will resolve inquiries, build relationships, and ensure customer satisfaction.

Join a supportive, customer-focused team with a hybrid work model, opportunities for development, and a benefits package designed to help you grow while delivering outstanding service.