Hybrid Client Support Specialist — Growth & Solutions

Placements24; Noord-Kaap; Hybride; ZAR 260 000 - 340 000; Plein temps

Avantages offerts par ce poste

Bonuses

Health benefits

Growth opportunities

Collaborative culture

Hybrid work

Résumé du poste

Placements24 is seeking a proactive Client Support Specialist in Kimberley to deliver exceptional client service. You will handle inquiries via phone, email and chat, troubleshoot issues, and maintain CRM records to support retention and satisfaction.

Ideal candidates will have prior client support experience, strong communication, empathy, and a detail-oriented approach in a hybrid work setting balancing office and remote work.

Qualifications

• Previous experience in a client support or customer service role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to troubleshoot and resolve problems effectively.
• A patient and empathetic approach to customer interactions.
• Strong organizational skills and attention to detail.

Responsabilités

• Provide exceptional support to clients via phone, email, and chat.
• Address and resolve client inquiries, issues, and complaints in a timely and effective manner.
• Maintain accurate client records and interaction logs in the CRM system.
• Assist clients with product usage, troubleshooting, and technical challenges.
• Liaise with internal departments to ensure client needs are met.
• Contribute to improving support processes and client satisfaction metrics.

Connaissances

Strong communication

Problem-solving

Attention to detail

Empathy

Interpersonal skills

Organizational skills

CRM software

Helpdesk tickets

Outils

CRM software

Helpdesk ticketing

Description du poste

Placements24 is seeking a proactive Client Support Specialist in Kimberley to deliver exceptional client service. You will handle inquiries via phone, email and chat, troubleshoot issues, and maintain CRM records to support retention and satisfaction.

Ideal candidates will have prior client support experience, strong communication, empathy, and a detail-oriented approach in a hybrid work setting balancing office and remote work.