Hybrid Customer Support Specialist | Financial Services

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid

Professional development

Job summary

Placements24 in Bloemfontein is seeking a Customer Support Agent to join a hybrid team. You will handle inquiries by phone, email, and chat, and guide clients through accounts and services.

The role requires clear English communication, strong interpersonal skills, and the ability to multitask while maintaining accuracy. On-site days in Bloemfontein and remote work on other days are supported.

Qualifications

• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a customer-centric approach.
• Proficiency in using computer systems and basic office software.
• Ability to multitask and manage time effectively.
• Adept at handling stressful situations and resolving conflicts.
• Must be able to work from the Bloemfontein office on designated days.
• High school diploma or equivalent qualification.
• Reliable internet connection for remote work days.

Responsibilities

• Respond to customer inquiries via phone, email, and online chat platforms.
• Provide accurate information regarding accounts, services, and products.
• Assist customers with account management tasks and problem resolution.
• Process transactions and updates as required, ensuring accuracy.
• Handle customer complaints and elevate to supervisors when necessary.
• Maintain up-to-date customer records in the CRM system.
• Adhere to all company policies and procedures.
• Identify customer needs and provide appropriate solutions.
• Contribute to team goals and performance metrics.
• Participate in ongoing training to enhance product knowledge and service skills.

Skills

Customer service

Communication

Interpersonal skills

Time management

Stress management

Education

High school diploma

Tools

CRM software

Office suite

Job description

Placements24 in Bloemfontein is seeking a Customer Support Agent to join a hybrid team. You will handle inquiries by phone, email, and chat, and guide clients through accounts and services.

The role requires clear English communication, strong interpersonal skills, and the ability to multitask while maintaining accuracy. On-site days in Bloemfontein and remote work on other days are supported.