Hybrid Customer Care Champion | Growth & Training Focus

Placements24; Bloemfontein; Híbrido; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Competitive salary

Health and retirement benefits

Professional development opportunities

Paid time off

Descripción de la vacante

Placements24 is hiring a Customer Care Agent in Welkom, Free State, offering a hybrid work setup that combines in-office teamwork with remote flexibility. You will be the first point of contact for customers, handling inquiries with empathy and professionalism.

The role requires strong communication, active listening, and problem-solving skills. You will document interactions in the CRM, provide accurate product information, and collaborate with the team to meet service targets while supporting

Formación

• Minimum 1–2 years in customer service or call center.
• Excellent communication and active listening skills.
• Ability to use CRM software and basic office apps.
• High school diploma or equivalent; customer service training is beneficial.

Responsabilidades

• Handle inbound customer inquiries via calls, email, and chat.
• Provide accurate product and policy information.
• Resolve complaints and escalate when needed.
• Document interactions in the CRM accurately.
• Collaborate with team and meet performance targets.
• Maintain a positive, customer-first attitude.

Conocimientos

Customer service

Active listening

Interpersonal skills

Multitasking

Educación

High school diploma

Customer service training beneficial

Herramientas

CRM software

Office applications

Descripción del empleo

Placements24 is hiring a Customer Care Agent in Welkom, Free State, offering a hybrid work setup that combines in-office teamwork with remote flexibility. You will be the first point of contact for customers, handling inquiries with empathy and professionalism.

The role requires strong communication, active listening, and problem-solving skills. You will document interactions in the CRM, provide accurate product information, and collaborate with the team to meet service targets while supporting