Junior Customer Service Intern — Hybrid, Paid, Mentorship

Placements24; LegKraal Gate; Híbrido; ZAR 33 000 - 56 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Paid internship program

Mentorship from experienced pros

Networking opportunities within the公司

Exposure to customer support

Resumo da oferta

Placements24 in Mahikeng, North West, ZA invites a motivated Junior Customer Service Representative for a hybrid internship. You will assist customers, handle inquiries, and gain hands-on training under senior staff.

This role emphasizes learning, mentorship, and professional growth in a supportive environment. The internship offers paid placement and exposure to product knowledge, service standards, and feedback-driven development.

Qualificações

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• A willingness to learn and take direction.
• Basic computer proficiency.
• Patience and a friendly demeanor.
• Ability to work in a hybrid model, attending the Mahikeng, North West, ZA office as required.
• Eagerness to develop a career in customer service.
• Reliable and punctual.

Responsabilidades

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide basic information about products and services.
• Assist customers with simple requests and troubleshooting.
• Learn and apply company policies and procedures in customer interactions.
• Document customer interactions accurately in the system.
• Escalate customer issues to senior representatives when necessary.
• Participate in training sessions to develop customer service skills.
• Contribute to a positive team environment.
• Gather basic customer feedback.
• Follow established protocols for handling customer service tasks.

Conhecimentos

Communication

Interpersonal skills

Willingness to learn

Patience

Reliability

Formação académica

High school diploma

Ferramentas

MS Office

Descrição da oferta de emprego

Placements24 in Mahikeng, North West, ZA invites a motivated Junior Customer Service Representative for a hybrid internship. You will assist customers, handle inquiries, and gain hands-on training under senior staff.

This role emphasizes learning, mentorship, and professional growth in a supportive environment. The internship offers paid placement and exposure to product knowledge, service standards, and feedback-driven development.