Hybrid Client Support Specialist (Remote-Friendly)

Placements24; Randburg; Hybrid; GBP 8,200 - 14,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Retirement fund

Training and development

Team environment

Job summary

Placements24 is seeking a proactive Client Support Specialist to join their team in Randburg. The hybrid role blends remote work flexibility with essential in-office collaboration, offering a dynamic work experience in Gauteng's commercial hub.

You will handle diverse client interactions, troubleshoot issues, document activities in the CRM, and collaborate with sales and technical teams to deliver effective solutions.

Qualifications

• Grade 12 or equivalent; tertiary qualification preferred.
• Proven experience in a client support, customer service, or account management role.
• Excellent communication, problem-solving, and interpersonal skills.
• Proficiency in CRM software and common office productivity tools.
• Ability to manage multiple client needs simultaneously and prioritize effectively.
• Strong attention to detail and a customer-first attitude.

Responsibilities

• Provide exceptional support to clients via phone, email, and messaging platforms.
• Address client inquiries, resolve issues, and provide product/service guidance.
• Manage client relationships, ensuring high levels of satisfaction and retention.
• Document all client interactions and support activities in the CRM system.
• Collaborate with sales and technical teams to ensure comprehensive client solutions.
• Proactively identify opportunities to enhance the client experience.

Skills

Client support

Customer service

Account management

Communication

Problem-solving

Interpersonal skills

CRM software

Multitasking

Attention to detail

Education

Grade 12

Tertiary qualification preferred

Tools

CRM software

Office productivity tools

Job description

Placements24 is seeking a proactive Client Support Specialist to join their team in Randburg. The hybrid role blends remote work flexibility with essential in-office collaboration, offering a dynamic work experience in Gauteng's commercial hub.

You will handle diverse client interactions, troubleshoot issues, document activities in the CRM, and collaborate with sales and technical teams to deliver effective solutions.