Hybrid Client Support Specialist - Growth & Impact

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work options

Training and career advancement

Wellness programs

Collaborative environment in Soweto

Job summary

Placements24 in Soweto is seeking a proactive Client Support Agent to join our client’s team under a hybrid work arrangement. You will handle inquiries, resolve issues, and provide product information to ensure timely, high-quality service.

The role emphasizes customer relationships, collaboration with internal teams, and accurate CRM records. The ideal candidate has client support experience, strong communication skills, and a service-oriented mindset.

Qualifications

• Experience in client support or customer service.
• Strong communication and interpersonal skills.
• Proficiency with helpdesk software and CRM systems.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to client inquiries via phone, email, and chat.
• Troubleshoot and resolve client issues with prompt resolutions.
• Maintain accurate records of client interactions in the CRM.
• Provide information on products, services, and policies.
• Collaborate with internal teams to address complex client needs.

Skills

Client support experience

Strong communication skills

CRM software proficiency

Multitasking

Customer-centric approach

Tools

Helpdesk software

Job description

Placements24 in Soweto is seeking a proactive Client Support Agent to join our client’s team under a hybrid work arrangement. You will handle inquiries, resolve issues, and provide product information to ensure timely, high-quality service.

The role emphasizes customer relationships, collaboration with internal teams, and accurate CRM records. The ideal candidate has client support experience, strong communication skills, and a service-oriented mindset.