Client Support Specialist (Polokwane)

Placements24; Polokwane; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Training and development

Employee discounts on services

Job summary

Placements24 is seeking a Client Support Specialist in Polokwane, Limpopo, for a hybrid role combining in-office collaboration with remote days. You will handle customer inquiries, troubleshoot technical issues, and guide customers through service usage while maintaining accurate records and achieving KPIs.

The ideal candidate has strong communication skills, reliability, and a customer-centric approach, with experience in telecom environments preferred.

Qualifications

• Previous experience in customer service or support, preferably telecoms.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer-focused approach.
• Proficiency with CRM systems and helpdesk tools.
• Able to multitask in a fast-paced environment.
• Commitment to continuous learning and professional development.

Responsibilities

• Respond to inquiries via phone, email, and online chat.
• Diagnose and resolve customer issues to ensure satisfaction.
• Guide customers through setup, troubleshooting, and usage.
• Maintain accurate records and update tickets promptly.
• Identify recurring issues and report for service improvements.

Skills

Customer service

Verbal communication

Written communication

CRM familiarity

Troubleshooting

Multitasking

Education

High school diploma

Tools

CRM systems

Helpdesk software

Job description

About the Role

Our client, a dynamic telecommunications company, is seeking a proactive and customer-centric Client Support Specialist to join their team in Polokwane, Limpopo . This role is crucial in ensuring that customers receive timely and effective support for their telecommunication services. You will handle a variety of customer inquiries, troubleshoot technical issues, and provide information about products and services. This hybrid role offers the best of both worlds, allowing for in-office collaboration and team synergy in Polokwane , alongside the flexibility of remote workdays. The ideal candidate is a strong communicator, possesses excellent problem-solving skills, and is passionate about delivering exceptional customer experiences. We are looking for individuals eager to contribute to a growing company and make a tangible difference in customer satisfaction. Join us and be a key part of delivering excellent service.

Key Responsibilities

• Respond to customer inquiries regarding services, billing, and technical issues via phone, email, and online chat.
• Diagnose and resolve customer problems efficiently, ensuring customer satisfaction.
• Guide customers through service setup, troubleshooting steps, and product usage.
• Maintain accurate customer records and update ticket information promptly.
• Identify and report recurring issues to management for service improvement.
• Educate customers on new products, services, and promotions.
• Collaborate with internal departments to ensure swift resolution of complex customer issues.
• Meet or exceed key performance indicators (KPIs) for response time and customer satisfaction.
• Proactively seek opportunities to enhance the customer experience.
• Participate in team meetings and training sessions, both in-office and remotely.

Requirements

• Previous experience in a customer service or support role, preferably in the telecommunications industry.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a patient, customer-focused approach.
• Proficiency in using CRM systems and helpdesk software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Good problem-solving and troubleshooting skills.
• High school diploma or equivalent qualification.
• Must be able to work effectively in a hybrid model, with regular attendance required at the Polokwane office.
• Familiarity with telecommunications products and services is a plus.
• A commitment to continuous learning and professional development.

Benefits

• Competitive salary and benefits package.
• Hybrid work model providing flexibility.
• Opportunities for career growth within the telecommunications sector.
• Comprehensive training on products and services.
• A positive and collaborative team environment.
• Employee discounts on company services.