Hybrid Client Support Specialist – Mossel Bay

Placements24; Mossel Bay; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Bonuses potential

Employee assistance program

Job summary

Placements24 is seeking a Client Support Specialist in Mossel Bay, Western Cape. You will be the primary contact for clients, addressing queries, resolving issues, and ensuring a seamless experience with our offerings.

The ideal candidate has proven customer support experience, excellent communication skills, and a proactive approach to problem-solving. Hybrid schedule and office visits in Mossel Bay are expected.

Qualifications

• Proven experience in a customer support or helpdesk role.
• Strong written and verbal communication skills.
• Excellent problem-solving and analytical abilities.
• Must be willing to work a hybrid schedule, commuting to Mossel Bay office as required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues, escalating to senior staff when necessary.
• Provide accurate product and service information to clients.
• Document all customer interactions and resolutions meticulously in the CRM system.
• Identify recurring customer issues and provide feedback to improve services.
• Assist in maintaining the knowledge base with updated information and solutions.
• Contribute to a positive team environment and collaborate with colleagues.
• Uphold company service standards and client satisfaction goals.

Skills

Customer support

Communication

Problem solving

CRM software

Helpdesk ticketing

Teamwork

Independent work

Education

High school diploma

Relevant certifications

Tools

CRM software

Helpdesk ticketing systems

Job description

Placements24 is seeking a Client Support Specialist in Mossel Bay, Western Cape. You will be the primary contact for clients, addressing queries, resolving issues, and ensuring a seamless experience with our offerings.

The ideal candidate has proven customer support experience, excellent communication skills, and a proactive approach to problem-solving. Hybrid schedule and office visits in Mossel Bay are expected.