Hybrid Client Support & Service Coordinator

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Retirement planning

Hybrid work model

Job summary

Placements24 in Richards Bay, KwaZulu-Natal is seeking a proactive Client Support Coordinator to join our client's operations. You will be the primary liaison between clients and internal teams, manage inquiries, coordinate service requests, and ensure smooth service delivery in a hybrid work setting.

The role requires excellent communication, strong organization, and proficiency with Microsoft Office and CRM systems.

Qualifications

• Experience in client relations or coordination roles.
• Excellent written and verbal communication.
• Strong organizational abilities with attention to detail.
• Proficiency with Microsoft Office and CRM software.
• Experience in hybrid work environments is a plus.

Responsibilities

• Serve as main point of contact for assigned clients and handle service requests.
• Coordinate service schedules and dispatch technicians or personnel.
• Track progress and provide updates to clients.
• Resolve issues and escalate complex matters as needed.
• Maintain accurate client records and update CRM.
• Prepare service reports and client-facing documentation.
• Liaise between clients and internal departments to ensure seamless service.
• Identify opportunities to enhance client satisfaction and service offerings.

Skills

Client relations

Customer service

Coordination

Communication skills

Microsoft Office

CRM software

Tools

Microsoft Office Suite

CRM software

Job description

Placements24 in Richards Bay, KwaZulu-Natal is seeking a proactive Client Support Coordinator to join our client's operations. You will be the primary liaison between clients and internal teams, manage inquiries, coordinate service requests, and ensure smooth service delivery in a hybrid work setting.

The role requires excellent communication, strong organization, and proficiency with Microsoft Office and CRM systems.