Hybrid Client Onboarding Specialist — Smooth Starts

Placements24; Vereeniging; Híbrido; ZAR 300 000 - 480 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Hybrid work arrangement

Professional development opportunities

Direct impact on client satisfaction

Collaborative team environment

Career growth discussions

Resumo da oferta

Placements24 in Vereeniging, Gauteng is seeking a Client Onboarding Specialist to guide new clients through setup and initial usage. The role emphasizes clear, proactive communication and building strong relationships from day one, with a hybrid work model that blends in-office collaboration and remote flexibility.

You will own the end-to-end onboarding process, conduct welcome meetings, train clients on systems, and collaborate with sales and support to ensure a smooth handover and ongoing

Qualificações

• Proven experience in customer success, client onboarding, or a related client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational and project management abilities.
• Ability to explain technical concepts clearly to non-technical audiences.
• Proficiency in using CRM software and onboarding platforms.
• Proactive and solutions-oriented approach.
• Hybrid work environment experience and flexibility.
• Bachelor's degree or equivalent experience preferred.
• Based in or near Vereeniging, Gauteng.

Responsabilidades

• Manage the end-to-end onboarding process for new clients.
• Conduct welcome calls and introductory meetings with new clients.
• Guide clients through system setup, configuration, and initial usage.
• Provide comprehensive training and resources for effective service use.
• Address client questions and concerns during onboarding.
• Collaborate with sales and support teams for seamless handover.
• Develop and refine onboarding materials and documentation.
• Monitor client progress and identify risks during onboarding.
• Gather feedback from new clients to improve onboarding experience.

Conhecimentos

Customer success

Onboarding

Communication

Interpersonal skills

Project management

CRM software

Hybrid work

Formação académica

Bachelor's degree preferred

Ferramentas

CRM software

Onboarding platforms

Descrição da oferta de emprego

Placements24 in Vereeniging, Gauteng is seeking a Client Onboarding Specialist to guide new clients through setup and initial usage. The role emphasizes clear, proactive communication and building strong relationships from day one, with a hybrid work model that blends in-office collaboration and remote flexibility.

You will own the end-to-end onboarding process, conduct welcome meetings, train clients on systems, and collaborate with sales and support to ensure a smooth handover and ongoing