Remote SaaS Onboarding & Success Specialist

Placements24; Vereeniging; Hybrid; ZAR 350,000 - 480,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Health benefits

Growth opportunities

Online training

Supportive virtual team

Job summary

Placements24 is seeking a dedicated Remote Customer Onboarding Specialist to guide new customers through onboarding of our SaaS solutions. You will run remote training, configure the product to meet client needs, and act as the primary touchpoint during the initial setup.

Based remotely from South Africa, Vereeniging, Gauteng, you will collaborate with sales and support teams to ensure a smooth transition, track onboarding metrics, and help clients derive full value from our services.

Qualifications

• Experience in customer onboarding, customer success, or technical support in a client-facing role.
• Excellent communication, presentation, and training skills.
• Strong understanding of software implementation and user adoption strategies.

Responsibilities

• Guide new customers through onboarding, ensuring successful implementation and adoption.
• Conduct virtual training sessions and product demonstrations for new users.
• Understand client needs and configure the product accordingly.
• Develop onboarding documentation, tutorials, and best-practice guides.

Skills

Onboarding experience

Customer success

Technical support

CRM software

Remote work

Education

Bachelor's degree

Tools

CRM software

Project management tools

Job description

Placements24 is seeking a dedicated Remote Customer Onboarding Specialist to guide new customers through onboarding of our SaaS solutions. You will run remote training, configure the product to meet client needs, and act as the primary touchpoint during the initial setup.

Based remotely from South Africa, Vereeniging, Gauteng, you will collaborate with sales and support teams to ensure a smooth transition, track onboarding metrics, and help clients derive full value from our services.