HR Operations Manager - Service Delivery Excellence

Placements24; LegKraal Gate; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Annual leave

Leadership training

Hybrid model

HR systems access

Career advancement

Job summary

Placements24 in Mahikeng, North West, seeks an experienced HR Operations Manager to lead and optimize HR service delivery across payroll, HRIS, and employee records. This senior role drives policy development, compliance, and support for a large workforce in a mining/industrial context.

You will mentor the HR operations team, oversee system implementations, and report KPIs to senior management in a hybrid work setup.

Qualifications

• 6–8 years progressing HR operations experience, with ≥3 years in management.
• Experience in HRIS, payroll and benefits for large workforce.
• Strong knowledge of South African labor law and compliance.
• Excellent operational and project management skills.
• Demonstrated ability to lead and develop teams with a customer-centric approach.
• Hybrid work arrangement based in Mahikeng, North West.

Responsibilities

• Oversee daily HR operations including HRIS, payroll, benefits, and records.
• Develop and implement HR policies ensuring SA labor law compliance.
• Lead and mentor the HR operations team for efficient service delivery.
• Manage HR projects: systems, processes, compliance initiatives.
• Oversee recruitment, onboarding and offboarding processes.
• Monitor HR metrics and report insights to senior management.
• Coordinate with payroll providers and benefits administrators.
• Champion HR technology to streamline processes and employee experience.
• Ensure health, safety and environmental regulations in HR context.

Skills

HR operations

HRIS

Payroll

Benefits admin

Employee records

Leadership

Stakeholder mgmt

Excel

Education

Bachelor's in HRM/BA

Master's or certs advantageous

Tools

HRIS platforms

Payroll systems

MS Excel

Job description

About the Role

Our client, a prominent entity in the mining and resources sector, is seeking an experienced and results-driven HR Operations Manager to lead and optimize their Human Resources service delivery. This role is vital for ensuring the efficient and effective execution of all HR administrative processes, compliance, and employee support functions. The ideal candidate will possess strong operational leadership skills, a deep understanding of HR technology, and a commitment to service excellence. This key management position is based in Mahikeng, North West , offering a significant opportunity to shape the HR landscape of a major industrial player.

Key Responsibilities

• Oversee and manage the daily operations of the HR department, including HRIS management, payroll administration, benefits processing, and employee record-keeping.
• Develop and implement HR policies and procedures to ensure compliance with South African labor laws and company standards.
• Lead and mentor the HR operations team, fostering a culture of efficiency, accuracy, and exceptional service delivery.
• Manage HR projects, including system implementations, process improvements, and compliance initiatives.
• Ensure the smooth execution of recruitment, onboarding, and offboarding processes.
• Monitor HR metrics and KPIs, providing regular reports to senior management on operational performance and areas for improvement.
• Manage relationships with external HR service providers, including payroll and benefits administrators.
• Champion the use of HR technology to streamline processes and enhance the employee experience.
• Ensure adherence to all relevant health, safety, and environmental regulations within the HR context.

Requirements

• A Bachelor's degree in Human Resources Management, Business Administration, or a related field.
• A Master's degree or relevant professional certification is advantageous.
• Minimum of 6-8 years of progressive experience in HR operations and administration, with at least 3 years in a managerial or leadership capacity.
• Proven experience in managing HRIS, payroll, and benefits administration for a large workforce.
• Strong understanding of South African labor law and compliance requirements.
• Excellent operational and project management skills.
• Demonstrated ability to lead and develop teams, fostering a customer-centric approach.
• Proficiency in various HRIS platforms and advanced Excel skills.
• Strong analytical and problem-solving skills, with a focus on process improvement.
• Excellent communication and stakeholder management abilities.
• Experience within the mining or resources sector is highly desirable.
• Must be able to work from our offices in Mahikeng, North West , with a hybrid work arrangement available.

Benefits

• Highly competitive salary, reflecting the seniority and scope of the role.
• Comprehensive medical aid and retirement fund provisions.
• Significant annual leave allowance.
• Opportunities for leadership development and advanced training in HR operations.
• A hybrid work model offering flexibility.
• Access to state-of-the-art HR systems and tools.
• Career advancement opportunities within a leading industry organization.