Hotel Reservations Supervisor

Placements24; East London; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Placements24 is seeking an organized Hotel Reservations Supervisor in East London, Eastern Cape to lead the reservations team, manage inventory and pricing across channels, and ensure a seamless guest booking experience. The role focuses on maximizing occupancy and revenue through effective yield management and cross‑department coordination.

Ideal candidates will have PMS/OTA experience, strong leadership, and a proactive customer-service mindset to drive bookings and guest satisfaction.

Qualifications

• 3+ years in hotel reservations, with at least 1 year in a supervisory role.

Responsibilities

• Supervise the daily operations of the reservations department.
• Manage room inventory, rates, and availability across all booking platforms.
• Ensure accurate and efficient processing of all reservations, modifications, and cancellations.
• Train and mentor reservation agents, providing guidance and support.
• Handle direct guest inquiries via phone, email, and online channels, providing information and processing bookings.
• Monitor booking trends and assist in developing strategies to maximize occupancy and revenue.
• Liaise with Front Office and Sales departments to ensure seamless coordination.
• Generate regular reports on reservations activity, occupancy levels, and revenue performance.
• Ensure adherence to hotel policies and procedures regarding reservations and payments.
• Address and resolve any booking-related issues or guest concerns promptly.

Skills

Reservation systems

Leadership

Customer service

Communication

Education

High school diploma

Tools

Hotel PMS

OTAs

Job description

About the Role

Our client, a charming seaside hotel in **East London**, **Eastern Cape**, is seeking an organized and customer-focused Hotel Reservations Supervisor. This role is responsible for overseeing the reservations team, ensuring accurate booking management, and providing exceptional service to potential guests. You will play a key part in maximizing occupancy rates and revenue by managing inventory, rates, and availability across all booking channels. The ideal candidate will have a strong understanding of reservation systems, excellent communication skills, and a proactive approach to customer service. This is a great opportunity to join a dedicated team at a popular **East London** hotel and contribute to its continued success. You will work closely with the Sales and Marketing departments to implement strategies that drive bookings and enhance the hotel's visibility. The role requires meticulous attention to detail and the ability to lead and motivate a small team. We are looking for an individual who is passionate about hospitality and committed to ensuring a smooth and positive booking experience for every potential guest. The ability to manage inquiries efficiently and handle complex booking scenarios is essential.

Key Responsibilities

• Supervise the daily operations of the reservations department.
• Manage room inventory, rates, and availability across all booking platforms.
• Ensure accurate and efficient processing of all reservations, modifications, and cancellations.
• Train and mentor reservation agents, providing guidance and support.
• Handle direct guest inquiries via phone, email, and online channels, providing information and processing bookings.
• Monitor booking trends and assist in developing strategies to maximize occupancy and revenue.
• Liaise with Front Office and Sales departments to ensure seamless coordination.
• Generate regular reports on reservations activity, occupancy levels, and revenue performance.
• Ensure adherence to hotel policies and procedures regarding reservations and payments.
• Address and resolve any booking-related issues or guest concerns promptly.

Requirements

• Minimum of 3 years of experience in hotel reservations, with at least 1 year in a supervisory capacity.
• Proven experience with Hotel Property Management Systems (PMS) and Online Travel Agencies (OTAs).
• Excellent understanding of reservation procedures, pricing strategies, and yield management principles.
• Strong leadership, communication, and interpersonal skills.
• Detail-oriented with excellent organizational and multitasking abilities.
• Customer-focused attitude with a passion for delivering outstanding service.
• Ability to work flexible hours, including weekends and public holidays.
• Must be based in or willing to relocate to **East London**, **Eastern Cape**, **South Africa**.
• Proficiency in MS Office Suite.
• High school diploma required; further education or certification in hospitality is a plus.

Benefits

• Competitive salary and potential for performance-based incentives.
• Uniform and meals provided during shifts.
• Discount on hotel stays and services.
• Opportunities for professional development and training.
• Supportive team environment.
• Career advancement within the hotel.