Hotel Duty Manager

Placements24; East London; On-site; ZAR 300,000 - 450,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career advancement opportunities

Comprehensive training and development

Staff accommodation may be available

Discounts on hotel services and stays

Coastal city work environment

Job summary

Placements24 is recruiting for a Hotel Duty Manager for a renowned hotel in East London, Eastern Cape. The role focuses on ensuring smooth operations, guest satisfaction and staff supervision during shifts when senior management is unavailable.

The ideal candidate has at least 3 years in hotel supervision, strong leadership and communication skills, and experience with front office operations and PMS. Flexibility to work evenings, weekends and holidays is essential, with local commuting to East

Qualifications

• Minimum of 3 years in a supervisory/manager role within the hotel industry.
• Experience in front office operations and a good understanding of other hotel departments.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Customer-centric approach with a passion for delivering exceptional service.
• Proficiency in hotel PMS and standard office software.
• Flexibility to work shifts, including evenings, weekends, and public holidays.

Responsibilities

• Oversee all hotel operations during assigned shifts, ensuring high standards of service delivery across all departments.
• Act as the primary manager on duty, responsible for decision-making and problem-solving.
• Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
• Supervise and motivate hotel staff, providing guidance and support as needed.
• Ensure adherence to hotel policies, procedures, and safety regulations.
• Manage cash handling procedures and oversee front desk operations during shifts.
• Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance, and presentation standards are met.
• Assist with staff scheduling and performance management.
• Coordinate with department heads to address operational challenges and ensure seamless service.
• Be the main point of contact for any emergency situations that may arise during the shift in East London.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Customer service

Education

Hospitality Management qualification

Tools

PMS software

Job description

About the Role

Our client, a renowned hotel situated in the coastal city of East London, Eastern Cape, is looking for an energetic and customer-focused Hotel Duty Manager. This role is essential for ensuring the smooth and efficient operation of the hotel on a day-to-day basis, particularly during shifts where senior management may not be present. The Duty Manager is the primary point of contact for guest services, operational issues, and staff supervision. The ideal candidate will have a strong background in hotel operations, excellent problem-solving skills, and a commitment to delivering outstanding guest experiences. This position offers a fantastic opportunity to grow within the hospitality industry and contribute to the success of a respected hotel in East London. You will be instrumental in maintaining the hotel's reputation for quality service and guest satisfaction.

Key Responsibilities

• Oversee all hotel operations during assigned shifts, ensuring high standards of service delivery across all departments (front desk, housekeeping, food & beverage, maintenance).
• Act as the primary manager on duty, responsible for decision-making and problem-solving.
• Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
• Supervise and motivate hotel staff, providing guidance and support as needed.
• Ensure adherence to hotel policies, procedures, and safety regulations.
• Manage cash handling procedures and oversee front desk operations during shifts.
• Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance, and presentation standards are met.
• Assist with staff scheduling and performance management.
• Coordinate with department heads to address operational challenges and ensure seamless service.
• Be the main point of contact for any emergency situations that may arise during the shift in East London.

Requirements

• A minimum of 3 years of experience in a supervisory or management role within the hotel industry.
• Proven experience in front office operations and a good understanding of other hotel departments.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Customer-centric approach with a passion for delivering exceptional service.
• Proficiency in hotel Property Management Systems (PMS) and standard office software.
• Flexibility to work shifts, including evenings, weekends, and public holidays.
• A relevant qualification in Hospitality Management is a plus.
• Knowledge of Eastern Cape hospitality standards is beneficial.
• Based in or able to commute easily to East London.

Benefits

• Competitive salary and benefits package.
• Opportunities for career advancement within the hotel group.
• Comprehensive training and development programs.
• Staff accommodation may be available.
• Discounts on hotel services and stays.
• A supportive and dynamic work environment in a beautiful coastal city.
• Contribute to the reputation of a well-regarded hotel in East London.