Hotel Operations Leader | Guest Experience & Profitability

Placements24; Mtubatuba Local Municipality; On-site; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Complimentary accommodation

F&B privileges

Performance bonuses

Professional development

Job summary

Placements24 in Richards Bay is seeking a seasoned Hotel Operations Manager to lead the daily operations across Front Office, Housekeeping and Food & Beverage, ensuring seamless service and guest satisfaction.

You will drive operational efficiency, manage budgets, implement strategic plans, and develop a high-performing team to uphold service standards in a busy coastal property. The role also emphasizes compliance, cost control, and staff training to sustain growth and reputation.

Qualifications

• Minimum of 5 years in hotel management with a focus on operations.
• Proven track record in operational management and team leadership.
• Strong understanding of financial statements, budgeting, and forecasting.
• Excellent problem-solving, decision-making, and communication skills.
• Bachelor's degree in Hospitality Management or related field preferred.

Responsibilities

• Direct and manage all hotel operations to maximize guest satisfaction and efficiency.
• Develop and implement strategic plans to achieve departmental and overall hotel objectives.
• Oversee departmental budgets, controlling costs and maximizing profitability without compromising service quality.
• Ensure compliance with all hotel policies, procedures, and relevant regulations.
• Lead, motivate, and develop a high-performing team of department heads and staff.

Skills

Leadership

Budgeting

Operations management

Guest satisfaction

Communication

Hospitality knowledge

Education

Bachelor's degree in Hospitality Management

Job description

Placements24 in Richards Bay is seeking a seasoned Hotel Operations Manager to lead the daily operations across Front Office, Housekeeping and Food & Beverage, ensuring seamless service and guest satisfaction.

You will drive operational efficiency, manage budgets, implement strategic plans, and develop a high-performing team to uphold service standards in a busy coastal property. The role also emphasizes compliance, cost control, and staff training to sustain growth and reputation.