Hotel Manager

Profile Personnel; KwaMaqoma; On-site; ZAR 400,000 - 600,000; Full time

Job summary

Profile Personnel is seeking an experienced Hotel Manager for a property in KwaMaqoma, Eastern Cape, South Africa. The ideal candidate will oversee daily operations for both a hotel and a bed & breakfast, ensuring high service standards and successful financial management. Responsibilities include managing all departments, handling guest complaints, and maintaining operational policies. A tertiary qualification in Hospitality Management and 3+ years of experience in a similar role are required. Strong leadership and communication skills are essential.

Qualifications

• Minimum 3+ years’ experience as a Hotel Manager or in a senior hospitality management role.
• Experience in remote, bush, or off-grid hospitality environments advantageous.
• Strong knowledge of hospitality compliance, health & safety, and risk management.

Responsibilities

• Oversee daily operations of both properties (hotel & B&B).
• Ensure smooth and efficient day-to-day operations.
• Handle guest complaints and resolve issues promptly and professionally.

Skills

Leadership skills

People management

Communication skills

Problem-solving

Time management

Guest-focused service

Education

Tertiary qualification in Hospitality Management

Tools

PMS/reservations systems

Job description

Overview

We are seeking an experienced and hands-on Hotel Manager to oversee the full operations of a hotel and a bed & breakfast. The successful candidate will ensure seamless day-to-day operations, high service standards, and strong financial and operational control across both properties.

This is a key leadership role requiring strong operational oversight, staff management, and guest experience focus in a dynamic hospitality environment.

Minimum Requirements

• Tertiary qualification in Hospitality Management or related field
• Minimum 3+ years’ experience as a Hotel Manager or in a senior hospitality management role
• Strong leadership and people management skills
• Experience in remote, bush, or off-grid hospitality environments advantageous
• Strong knowledge of hospitality compliance, health & safety, and risk management
• Valid driver’s licence
• Computer literate (PMS/reservations systems, email, reporting)
• Strong communication and guest engagement skills
• Hands-on, operational leadership style with attention to detail
• Strong organisational and time management abilities
• Ability to problem-solve and perform under pressure
• Guest-focused mindset with strong service orientation
• Willingness to work flexible hours, including weekends and public holidays

Key Responsibilities

• Oversee daily operations of both properties (hotel & B&B)
• Manage all departments: Front Office, Housekeeping, Food & Beverage, Maintenance
• Ensure smooth and efficient day-to-day operations
• Monitor occupancy, bookings, and revenue performance
• Implement and maintain operational policies and procedures
• Maintain high standards of guest satisfaction and service delivery
• Handle guest complaints and resolve issues promptly and professionally
• Lead, manage, and develop staff performance and productivity
• Ensure strong inter-departmental communication and coordination
• Oversee operational readiness and service delivery standards
• Manage cash-ups, variances, voids, and operational risk controls
• Oversee incident reporting and corrective actions
• Manage guest feedback platforms and online reputation