General Manager

Wild Dreams Hospitality; Hluhluwe; On-site; ZAR 335,000 - 446,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

Wild Dreams Hospitality in Hluhluwe, KwaZulu-Natal, seeks a hands-on General Manager who has run a multi-faceted hospitality property. You will lead a full team across accommodation, F&B, spa and activities in a remote bush setting, keeping guest experience and standards at the forefront.

This live-in role requires strong budgeting, staff leadership, maintenance oversight and a passion for guest relations. You will report to ownership, drive occupancy and revenue, and ensure health and safety

Qualifications

• Minimum 5 years' experience as GM or senior manager in a lodge, resort, or hotel environment.
• Proven track record managing multi-department operations (accommodation, F&B, spa, activities)
• Strong financial acumen, including budgeting, stock control, and cost management
• Solid staff management and leadership skills, with experience training and disciplining teams
• Understanding of maintenance and facilities management in a remote lodge setting
• Excellent guest relations and problem-solving ability
• Comfortable living and working in a remote, bush-based environment
• Valid driver's licence

Responsibilities

• Oversee day-to-day operations across accommodation, food and beverage, spa, and guest activities
• Manage and mentor department heads and staff across the property
• Control budgets, stock, and operational costs
• Maintain high standards of guest service and resolve guest queries or complaints
• Oversee maintenance and upkeep of lodge facilities and grounds
• Manage staffing, rosters, and training across departments
• Ensure health, safety, and hygiene standards are upheld throughout the property
• Liaise with ownership or management on performance, reporting, and strategic planning
• Coordinate with reservations and marketing to support occupancy and revenue goals

Skills

General Manager

Multi-department ops

Budgeting

Staff management

Facilities maintenance

Guest relations

Remote bush living

Driver's licence

Job description

This is a hands-on leadership role for someone who has run a multi-faceted hospitality property before, covering accommodation, food and beverage, spa, and guest activities. The ideal candidate thrives in a remote bush setting and can manage a full team across departments while keeping guest experience and operational standards front and centre.

Core Criteria:

• Minimum 5 years' experience as a General Manager or senior manager within a lodge, resort, or hotel environment
• Proven track record managing multi-department operations (accommodation, F&B, spa, activities)
• Strong financial acumen, including budgeting, stock control, and cost management
• Solid staff management and leadership skills, with experience training and disciplining teams
• Understanding of maintenance and facilities management in a remote lodge setting
• Excellent guest relations and problem-solving ability
• Comfortable living and working in a remote, bush-based environment
• Valid driver's licence

Core Responsibilities:

• Oversee all day-to-day operations across accommodation, food and beverage, spa, and guest activities
• Manage and mentor department heads and staff across the property
• Control budgets, stock, and operational costs
• Maintain high standards of guest service and resolve guest queries or complaints
• Oversee maintenance and upkeep of lodge facilities and grounds
• Manage staffing, rosters, and training across departments
• Ensure health, safety, and hygiene standards are upheld throughout the property
• Liaise with ownership or management on performance, reporting, and strategic planning
• Coordinate with reservations and marketing to support occupancy and revenue goals

On Offer:

• Salary: R30,000 to R40,000 per month, negotiable depending on experience
• Live-in position, accommodation included