Regional Operations Manager

Craven Cottage CC; South Africa; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Craven Cottage CC is seeking an experienced Senior Operations Leader to oversee daily operations across hotels, lodges and camps. You will guide property managers to achieve service, financial and operational targets.

You will monitor budgets, revenue, operating costs and property performance, conduct visits and quality inspections, and develop improvement plans. Travel between properties is required and you will lead multidisciplinary teams while ensuring policy compliance and sustainability.

Qualifications

• Relevant qualification in Hospitality Management, Business Management or related field preferred.
• At least 8+ years proven senior operational leadership across multiple hospitality properties.
• Strong understanding of hotel, lodge and camp operations.
• Excellent financial management, planning and analytical skills.
• Proven ability to lead property managers and multidisciplinary teams.
• Strong communication, decision-making and problem-solving abilities.
• Experience working in remote hospitality environments advantageous.
• Willingness to travel regularly between properties.

Responsibilities

• Oversee daily operations across assigned hotels, lodges and camps.
• Guide property managers in achieving service, financial and operational targets.
• Monitor budgets, revenue, operating costs and property performance.
• Conduct property visits, operational reviews and quality inspections.
• Develop improvement plans and follow through on identified concerns.
• Coordinate with sales, reservations, finance, maintenance and human resources teams.
• Support recruitment, management development and succession planning.
• Oversee guest feedback, service recovery and operational risk management.
• Ensure compliance with company policies, safety requirements and sustainability standards.

Skills

Operational leadership

Financial management

Strategic planning

Team leadership

Communication

Problem solving

Travel readiness

Hospitality operations

Education

Hospitality/Business management degree

Job description

Duties:

• Oversee daily operations across assigned hotels, lodges and camps.
• Guide property managers in achieving service, financial and operational targets.
• Monitor budgets, revenue, operating costs and property performance.
• Conduct property visits, operational reviews and quality inspections.
• Develop improvement plans and follow through on identified concerns.
• Coordinate with sales, reservations, finance, maintenance and human resources teams.
• Support recruitment, management development and succession planning.
• Oversee guest feedback, service recovery and operational risk management.
• Ensure compliance with company policies, safety requirements and sustainability standards.

Requirements:

• Relevant qualification in Hospitality Management, Business Management or a related field preferred.
• At least 8+ years proven senior operational leadership experience across multiple hospitality properties.
• Strong understanding of hotel, lodge and camp operations.
• Excellent financial management, planning and analytical skills.
• Proven ability to lead property managers and multidisciplinary teams.
• Strong communication, decision-making and problem-solving abilities.
• Experience working in remote hospitality environments advantageous.
• Willingness to travel regularly between properties.