Assistant Hotel Manager

Exceed Human Resource Consultants; Franschhoek; On-site; ZAR 720,000 - 1,200,000; Full time

Job summary

Exceed Human Resource Consultants is seeking a seasoned Hotel Operations Leader in Franschhoek to assist the Hotel Manager with day-to-day duties, overseeing Front Office, Housekeeping and F&B to uphold service excellence.

You will monitor guest satisfaction, manage staff development, ensure safety compliance, and collaborate with suppliers while driving budgeting and cost controls in a fast-paced, guest-centric environment.

Qualifications

• Minimum of 5 years' experience in hotel management or a similar hospitality leadership role.
• Strong leadership, people management, and team development skills.
• Excellent customer service, communication, and problem-solving abilities.
• Good financial acumen and experience with budgeting and cost control.
• Protel PMS experience is advantageous.

Responsibilities

• Assist the Hotel Manager with day-to-day operations of the hotel and ensure exceptional guest service and operational efficiency.
• Oversee Front Office, Housekeeping, and Food & Beverage operations to maintain high service standards.
• Monitor guest satisfaction, address complaints professionally, and implement improvements to enhance the guest experience.
• Support staff management through training, performance reviews, scheduling, and maintaining employee engagement.
• Ensure compliance with hotel policies, health and safety procedures, and operational standards.
• Manage stock, equipment and inventory levels while controlling waste and operational costs.
• Assist with budgeting, financial controls, reconciliations, and monitoring daily hotel financial processes.
• Liaise with suppliers and service providers to ensure quality service delivery.
• Identify opportunities to improve operational processes and implement best practices.

Skills

Leadership

People management

Team development

Customer service

Communication

Problem-solving

Budgeting

Cost control

Protel PMS

Microsoft Office

Valid driver’s license

Education

Diploma in Hospitality Management, Tourism, or related field

Tools

Protel PMS

Microsoft Office

Job description

Reference:11256 MLR

Consultant:Michelle le Roux

Job Description

• Assist the Hotel Manager with the day-to-day operations of the hotel, ensuring exceptional guest service and operational efficiency.
• Oversee Front Office, Housekeeping, and Food & Beverage operations to maintain high service standards.
• Monitor guest satisfaction, address complaints professionally, and implement improvements to enhance the guest experience.
• Support staff management through training, performance reviews, scheduling, and maintaining employee engagement.
• Ensure compliance with hotel policies, health and safety procedures, and operational standards.
• Manage stock, equipment, and inventory levels while controlling waste and operational costs.
• Assist with budgeting, financial controls, reconciliations, and monitoring daily hotel financial processes.
• Liaise with suppliers and service providers to ensure quality service delivery.
• Identify opportunities to improve operational processes and implement best practices.

Qualifications

• Minimum of 5 years' experience in hotel management or a similar hospitality leadership role.
• Diploma in Hospitality Management, Tourism, or a related field (advantageous).
• Strong leadership, people management, and team development skills.
• Excellent customer service, communication, and problem-solving abilities.
• Good financial acumen and experience with budgeting and cost control.
• Proficient in Microsoft Office; experience with Protel PMS will be advantageous.
• Ability to thrive in a fast-paced, service-driven environment.
• Valid driver's licence.