Hotel General Manager

Exceed Human Resource Consultants; Paarl; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Exceed Human Resource Consultants in Paarl is seeking a skilled Hotel Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will have over 5 years of senior management experience in the hospitality industry and a recognized qualification in Hospitality Management.

This role includes managing all departments, optimizing revenue, and leading a high-performing team while maintaining high standards of service and compliance. Candidates should be fluent in Afrikaans and English and possess excellent problem-solving abilities.

Qualifications

• Minimum 5 years' senior management experience in the hospitality industry.
• Strong background in hotel operations, particularly rooms division management.
• Proven experience in revenue management and occupancy optimisation.

Responsibilities

• Oversee the day-to-day operations of the hotel.
• Manage all hotel departments including reservations and housekeeping.
• Develop and implement strategies to optimise revenue and occupancy.

Skills

Strong leadership

Organisational skills

People management

Communication

Analytical abilities

Problem-solving

Education

Qualification in Hospitality Management

Job description

Reference: 11206 MLR Consultant: Michelle le Roux

Job Description

• Oversee the day-to-day operations of the hotel, ensuring exceptional guest experiences and operational excellence.
• Manage all hotel departments, including reservations, front office, housekeeping, sales and marketing, leisure services, human resources, and finance.
• Develop and implement strategies to optimise revenue, occupancy, and overall hotel performance.
• Manage budgets, monitor financial performance, and ensure operational targets are achieved.
• Maintain high standards of service, hygiene, health and safety, and regulatory compliance.
• Lead, mentor, and develop a high-performing team through training and performance management.
• Manage guest feedback, resolve complaints effectively, and ensure outstanding customer satisfaction.
• Oversee hotel projects and drive continuous operational improvements.

Qualifications

• Recognised qualification in Hospitality Management or a related field.
• Minimum 5 years' senior management experience in the hospitality industry.
• Strong background in hotel operations, particularly rooms division management.
• Proven experience in revenue management and occupancy optimisation.
• Fluent in Afrikaans and English.
• Strong leadership, organisational, and people management skills.
• Excellent communication, analytical, and problem-solving abilities.
• Project management experience.
• Ability to perform effectively under pressure in a fast‑paced environment.
• High level of professionalism, integrity, and guest service focus.

How to Apply

• Email your comprehensive CV to [e-mail].
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.