Luxury Hotel Front Office Manager

Placements24; Johannesburg; Sur place; ZAR 450 000 - 600 000; Plein temps

Avantages offerts par ce poste

Health benefits

Meals subsidy

Discounted rates

Résumé du poste

Placements24 is partnering with a prestigious hospitality group to recruit an experienced Front Office Manager for a leading luxury hotel in Johannesburg. The role demands exceptional leadership, attention to detail, and a passion for delivering outstanding guest experiences.

You will oversee front desk operations, manage a diverse team, and uphold service excellence for VIP guests and high-profile events. The ideal candidate will have proven frontline leadership experience in luxury hotels,

Qualifications

• Proven experience as Front Office Manager or Assistant Front Office Manager in a luxury hotel environment.
• Excellent leadership, interpersonal, and communication skills.

Responsabilités

• Supervise and manage front desk operations including check-in/check-out, reservations, and concierge services.
• Lead and train a team of front desk staff to achieve high performance.
• Improve guest satisfaction and loyalty; address service issues promptly.

Connaissances

Leadership

Communication

Team management

Problem-solving

Formation

Hospitality Management degree

Outils

PMS software

Reservations system

Description du poste

About the Role

Our client, a prestigious hospitality group, is seeking an experienced and dynamic Front Office Manager to oversee operations at a leading luxury hotel in **Johannesburg**. This pivotal role demands exceptional leadership, a keen eye for detail, and a passion for delivering unparalleled guest experiences. The successful candidate will be instrumental in ensuring the smooth and efficient running of all front desk operations, managing a diverse team, and upholding the highest standards of service excellence. You will be the first point of contact for VIP guests, handle escalated guest concerns with professionalism, and contribute significantly to the hotel's reputation and profitability. This is an exciting opportunity to join a globally recognized brand in a challenging and rewarding environment, contributing to the success of a flagship property in **Johannesburg**.

Key Responsibilities

• Supervise and manage the daily operations of the front desk, including check-in, check-out, reservations, and concierge services.
• Lead, train, and motivate a team of front desk agents and supervisors to achieve outstanding performance.
• Develop and implement strategies to enhance guest satisfaction and loyalty, proactively addressing any service issues.
• Manage room inventory, rates, and availability in coordination with the sales and marketing departments.
• Oversee the billing and credit procedures, ensuring accuracy and adherence to financial policies.
• Prepare departmental reports, including occupancy forecasts, budget performance, and team performance metrics.
• Ensure compliance with all hotel policies, procedures, and safety regulations.
• Act as a key liaison between guests and other hotel departments to ensure seamless service delivery.
• Handle guest complaints and service recovery situations effectively and professionally.

Requirements

• Proven experience as a Front Office Manager or Assistant Front Office Manager in a luxury hotel environment.
• A strong understanding of hotel operations, front desk systems (PMS), and reservation software.
• Excellent leadership, interpersonal, and communication skills, with the ability to inspire and manage a team.
• Exceptional problem-solving abilities and decision-making skills.
• Proficiency in English; additional languages are a plus.
• A degree in Hospitality Management or a related field is preferred.
• Ability to work flexible hours, including weekends and public holidays.
• A genuine passion for hospitality and a commitment to service excellence.
• Must be eligible to work in **South Africa**.

Benefits

• Our client offers a competitive remuneration package, comprehensive health benefits, and opportunities for professional development within a leading international hospitality group.
• Employees can also expect subsidized meals, discounted accommodation rates at affiliated properties, and a dynamic work environment in the heart of **Johannesburg**.