Front Office Manager — Lead Guest Experience & Team

Placements24; Bloemfontein; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Health benefits

Professional development

Employee discounts on accommodation/d 

Team environment

Job summary

Placements24 in Bloemfontein seeks a polished Hotel Front Office Manager to lead a busy front desk, oversee reservations, guest relations, and ensure service standards. You will train staff, monitor performance, and strive to deliver a seamless guest experience from check-in to departure.

The role requires strong leadership, exceptional communication, and a hands-on approach to hospitality. Flexible hours, weekends, and holidays are expected in this central Bloemfontein hub.

Qualifications

• Minimum 3 years in front office management or supervision.
• Proven experience in developing front desk staff.
• Excellent customer service, communication, and problem-solving skills.
• Proficiency in PMS and reservation software.
• Knowledge of hotel operations and industry best practices.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Manage day-to-day operations of the front desk, including check-in/check-out and guest inquiries.
• Lead, train, and motivate the front desk team to deliver outstanding service.
• Oversee reservation management, room assignments, and yield management strategies.
• Handle guest feedback, complaints, and special requests promptly and professionally.
• Ensure cleanliness and presentation of the lobby and front desk areas.
• Implement and maintain hotel policies and procedures related to front office operations.

Skills

Front office management

Leadership

Customer service

Communication

Problem-solving

Guest relations

Tools

PMS software

Reservation software

Job description

Placements24 in Bloemfontein seeks a polished Hotel Front Office Manager to lead a busy front desk, oversee reservations, guest relations, and ensure service standards. You will train staff, monitor performance, and strive to deliver a seamless guest experience from check-in to departure.

The role requires strong leadership, exceptional communication, and a hands-on approach to hospitality. Flexible hours, weekends, and holidays are expected in this central Bloemfontein hub.