Guest Services Supervisor

Placements24; Polokwane; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement options

Employee discounts on hotel services

Training and development opportunities

Exposure to diverse clientele

Job summary

Placements24 is seeking a Guest Services Supervisor for a premier property in Polokwane. You will oversee front-line guest interactions, lead a team of guest services agents, and uphold high standards of professionalism and efficiency to deliver memorable experiences.

The ideal candidate will have strong communication skills, a proactive problem-solving mindset, and a genuine passion for hospitality and guest satisfaction. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• Minimum 3 years of experience in guest services or front desk roles, with at least 1 year in a supervisory capacity.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities and a customer-centric approach.
• Proficiency with hotel property management systems.
• Ability to work flexible hours, including evenings, weekends and holidays.
• Professional demeanor and a passion for delivering outstanding hospitality.

Responsibilities

• Supervise daily operations at the guest services desk, ensuring prompt and courteous service.
• Train and mentor guest services staff, fostering a professional work environment.
• Handle inquiries, requests and complaints efficiently and escalate when needed.
• Monitor feedback and implement improvements.
• Coordinate with other hotel departments to meet guest needs seamlessly.
• Manage guest arrivals and departures with accuracy and efficiency.

Skills

Interpersonal skills

Communication skills

Problem-solving

Customer service

Tools

Hotel PMS

Job description

About the Role

Our client is seeking a dedicated and personable Guest Services Supervisor to oversee front-line guest interactions at their premier property in Polokwane. This role is instrumental in ensuring every guest receives exceptional service, addressing inquiries, and resolving issues to create memorable experiences. You will lead a team of guest service agents, maintaining high standards of professionalism and efficiency. The ideal candidate possesses excellent communication skills, a proactive approach to problem-solving, and a genuine passion for hospitality and guest satisfaction.

Key Responsibilities

• Supervise the daily operations of the guest services desk, ensuring prompt and courteous service.
• Train and mentor guest services staff, fostering a positive and professional work environment.
• Handle guest inquiries, requests, and complaints efficiently and effectively, escalating when necessary.
• Monitor guest feedback and implement service improvements.
• Coordinate with other hotel departments to ensure guest needs are met seamlessly.
• Manage guest arrivals and departures, ensuring accuracy and efficiency.

Requirements

• Minimum 3 years of experience in guest services or front desk operations, with at least 1 year in a supervisory role.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities and a customer-centric approach.
• Proficiency with hotel property management systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A professional demeanor and a passion for delivering outstanding hospitality.

Benefits

• Competitive salary and opportunities for advancement.
• Comprehensive benefits package including medical and retirement options.
• Employee discounts on hotel services and amenities.
• A supportive team environment with opportunities for training and development.
• Exposure to diverse clientele in a key tourism hub.