Hotel Front Desk Agent

Placements24; Soweto; On-site; ZAR 83,000 - 117,000; Full time

Benefits offered by this job

Competitive wage + tips

Training opportunities

Employee discounts on accommodation/dé

Supportive team environment

Soweto hospitality exposure

Job summary

Placements24 is seeking a friendly Hotel Front Desk Agent in Soweto to greet guests, manage check-ins/outs, handle inquiries, and ensure a positive stay at their Gauteng hotel.

You will use the hotel's PMS, coordinate room assignments, process payments, and maintain front desk standards while delivering exceptional service. Weekend and holiday shifts may be required to support guest needs.

Qualifications

• Previous front desk or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency with computers and basic office software.

Responsibilities

• Welcome guests and process check-ins/outs.
• Manage reservations, room assignments, and guest accounts using the PMS.
• Answer inquiries about services, amenities, and local attractions.
• Handle guest requests promptly and courteously.
• Maintain front desk cleanliness and organization.
• Process payments and reconcile transactions.

Skills

Front desk

Customer service

Communication

Organization

Computers

Tools

PMS software

Job description

About the Role

Our client is seeking a friendly and efficient Hotel Front Desk Agent to be the first point of contact for guests at their hotel in Soweto . You will be responsible for providing a warm welcome, managing check-ins and check-outs, handling guest inquiries, and ensuring a positive stay. This role requires excellent communication skills, a keen attention to detail, and a passion for customer service. You will play a vital role in shaping the guest's overall experience and contributing to the hotel's reputation for hospitality in the Gauteng region.

Key Responsibilities

• Welcome guests warmly and efficiently process check-ins and check-outs.
• Manage reservations, room assignments, and guest accounts accurately using the hotel's PMS.
• Answer guest inquiries regarding hotel services, amenities, and local attractions.
• Handle guest requests and resolve minor issues promptly and courteously.
• Maintain the cleanliness and organization of the front desk area.
• Process payments and reconcile cash and credit card transactions.

Requirements

• Previous experience as a Front Desk Agent or in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency with computers and basic office software.
• A friendly and professional demeanor.
• Ability to work flexible shifts, including weekends and holidays.

Benefits

• Competitive hourly wage and potential for tips.
• Opportunities for training and skill development.
• Employee discounts on accommodation and dining.
• A supportive team environment.
• Exposure to the vibrant hospitality scene in Soweto