Front Desk Agent

Placements24; Stellenbosch; On-site; ZAR 83,000 - 117,000; Full time

Benefits offered by this job

Competitive hourly wage

Uniform provided

Staff discounts on hotel services

Training and development opportunities

Supportive team environment

Job summary

Placements24 is seeking a friendly Front Desk Agent for a welcoming Paarl establishment. You will greet guests, process check-ins and check-outs, and be the first point of contact. You will handle inquiries via phone, email, and in person, manage reservations, and maintain a neat, organized reception area.

The role requires excellent customer service, strong communication, and the ability to multitask. Uniform provided, training offered, and staff discounts on hotel services.

Qualifications

• Previous front desk or guest services experience preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle inquiries via phone, email, and in person with accuracy.
• Manage reservations, room assignments, and guest requests.
• Maintain a clean and welcoming front desk area.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Professional demeanor

Tools

Hotel management software

Cash handling systems

Job description

About the Role

Our client is looking for a friendly and efficient Front Desk Agent to join their team in a welcoming establishment in Paarl . You will be the first point of contact for guests, responsible for creating a positive and memorable impression from arrival to departure. This role requires excellent customer service skills, strong organizational abilities, and a keen eye for detail to manage check-ins, check-outs, guest inquiries, and administrative tasks. You will play a crucial role in ensuring guest satisfaction and smooth daily operations.

Key Responsibilities

• Greet guests warmly and efficiently process check-ins and check-outs.
• Handle guest inquiries and requests via phone, email, and in person, providing accurate information.
• Manage reservations, room assignments, and special guest requests.
• Maintain a clean, organized, and welcoming front desk area.
• Process payments and balance cash drawers accurately at the end of shifts.

Requirements

• Previous experience in customer service or as a Front Desk Agent is preferred.
• Excellent communication and interpersonal skills.
• Proficiency in using hotel management software and basic computer applications.
• Ability to multitask and remain calm and professional under pressure.
• A positive attitude and a genuine commitment to guest satisfaction.

Benefits

• Competitive hourly wage with opportunities for overtime.
• Uniform provided and professional appearance guidance.
• Staff discounts on hotel services and local attractions.
• Training and development opportunities to advance within the hospitality industry.
• A supportive and team-oriented work environment.