Hotel Front Desk Agent

Placements24; South Africa; On-site; ZAR 55,000 - 96,000; Full time

Benefits offered by this job

Competitive hourly wage

Staff discounts on accommodation

Comprehensive training program

Opportunities for advancement

Friendly, supportive team

Job summary

Placements24 in Queenstown, South Africa, seeks a friendly Hotel Front Desk Agent to be the first contact for guests, handling check-ins/outs, reservations, and guest inquiries to ensure a smooth stay.

The ideal candidate has strong interpersonal skills, excellent communication, and basic computer skills with a willingness to learn hotel software. Weekend/holiday shifts are required; a positive attitude and multitasking ability are essential.

Qualifications

• Experience in customer service or hospitality is advantageous.
• Excellent communication and interpersonal skills.
• Basic computer skills and willingness to learn hotel software.
• Positive attitude, strong work ethic, and multitasking ability.
• Flexibility to work weekends and holidays.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Manage check-in and check-out procedures accurately.
• Handle reservations, modifications, and cancellations by phone, email, or in person.
• Answer inquiries about hotel services and local attractions.
• Address guest concerns promptly and escalate when needed.

Skills

Customer service

Communication

Multitasking

Positive attitude

Flexibility

Teamwork

Education

High school diploma

Tools

Hotel software

Job description

About the Role

Our client is looking for a friendly and efficient Hotel Front Desk Agent to be the first point of contact for guests at their establishment in Queenstown . This role is essential for providing a welcoming atmosphere and ensuring a smooth check-in and check-out process. You will handle reservations, answer guest inquiries, and assist with various requests to ensure guest satisfaction. This is a great opportunity for individuals with excellent interpersonal skills who enjoy interacting with people and providing top-notch customer service in the hospitality industry.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Manage check-in and check-out procedures accurately and efficiently.
• Handle guest reservations, modifications, and cancellations via phone, email, and in-person.
• Answer guest inquiries about hotel services, local attractions, and directions.
• Address guest concerns and complaints promptly and escalat?

Requirements

• Previous experience in a customer service or hospitality role is advantageous.
• Excellent communication and interpersonal skills.
• Proficiency in basic computer operations and willingness to learn hotel software.
• A positive attitude, strong work ethic, and ability to multitask.
• Flexibility to work various shifts, including weekends and holidays.
• High school diploma or equivalent.

Benefits

• Competitive hourly wage and potential for tips.
• Comprehensive training program on hotel operations and systems.
• Staff discounts on accommodation and other hotel services.
• Opportunities for advancement to supervisory roles.
• A friendly and supportive team environment in a scenic location.