Hotel Concierge

Placements24; East London; On-site; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Health and retirement contributions

Dynamic work environment

Job summary

Placements24 in Queenstown is seeking a sophisticated and service-oriented Hotel Concierge to be the primary reference for guests, offering personalized recommendations and assistance to enhance every stay. You will arrange dining reservations, transportation, and activities.

This role requires extensive local knowledge, impeccable communication, and a proactive approach to anticipating guest needs, maintaining discretion, and delivering memorable experiences to every visitor.

Qualifications

• Experience as a Hotel Concierge or similar guest-facing role in hospitality.
• Strong knowledge of Queenstown and surrounding areas, including dining and activities.
• Excellent communication and interpersonal skills.
• Fluency in English; other languages a plus.

Responsibilities

• Provide guests with expert dining, entertainment, and local activity recommendations and reservations.
• Arrange transportation, tours, and other guest services efficiently.
• Respond promptly to guest requests and inquiries with courtesy.
• Maintain up-to-date knowledge of hotel services and local events."
• Build relationships with local vendors and service providers.
• Handle guest complaints professionally and resolve issues.

Skills

Guest service

Communication

Problem solving

Concierge software

Tools

Reservation systems

Job description

About the Role

Our client is seeking a sophisticated and service-oriented Hotel Concierge to join their esteemed team in Queenstown . You will be the primary point of reference for guests, providing personalized recommendations and assistance to enhance their stay. This role demands extensive local knowledge, impeccable communication skills, and a proactive approach to anticipating and fulfilling guest needs. You will be instrumental in creating memorable experiences, from booking dining reservations and arranging transportation to suggesting local attractions and activities, all while maintaining the highest standards of hospitality and discretion.

Key Responsibilities

• Provide guests with expert recommendations and reservations for dining, entertainment, and local attractions.
• Arrange transportation, tours, and other guest services efficiently and effectively.
• Respond promptly and courteously to guest requests, inquiries, and concerns.
• Maintain an up-to-date knowledge of hotel services, local events, and attractions.
• Build and maintain strong relationships with local vendors and service providers.
• Handle guest complaints with professionalism and strive to find satisfactory resolutions.

Requirements

• Previous experience as a Hotel Concierge or in a similar guest-facing role in the hospitality industry.
• Extensive knowledge of Queenstown and surrounding areas , including points of interest, dining, and activities.
• Excellent communication, interpersonal, and problem-solving skills.
• Fluency in English; additional languages are a plus.
• Proficiency in using concierge software and reservation systems.
• A polished presentation and a genuine desire to provide exceptional service.

Benefits

• Competitive salary and potential for gratuities.
• Opportunity to work in a prime tourist destination.
• Comprehensive benefits package, including health and retirement contributions.
• Staff discounts and other hotel-specific perks.
• A professional and dynamic work environment focused on guest satisfaction.