Front Desk Agent

Placements24; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Tips

Staff meals

Uniform provided

Discounted stays

Advancement opportunities

Supportive team

Job summary

Placements24 is seeking a friendly Front Desk Agent for a hotel in Queenstown, South Africa. You will be the first point of contact, welcome guests, handle check-ins and check-outs, and provide information about services and local attractions.

The role requires strong communication, a helpful attitude, and the ability to multitask in a fast-paced environment. Proficiency with reservation systems and MS Office is expected, along with a professional appearance and guest-focused mindset.

Qualifications

• Previous front desk or hospitality/customer service experience.
• Excellent communication and interpersonal skills.
• Familiarity with hotel reservation systems and MS Office.
• Able to stay calm under pressure and multitask.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Answer calls, handle inquiries, and share information about services and local attractions.
• Manage reservations, room assignments, and guest requests accurately.
• Process payments and reconcile daily transactions.

Skills

Front desk experience

Customer service

Communication skills

MS Office

Reservation systems

Tools

Hotel reservation systems

MS Office

Job description

About the Role

Our client is seeking a friendly, professional, and efficient Front Desk Agent to be the first point of contact for guests at their hotel in Queenstown . You will be responsible for welcoming guests, managing check-ins and check-outs, handling inquiries, and ensuring a positive and seamless experience. This role requires excellent communication skills, a helpful attitude, and the ability to multitask in a fast-paced environment. You will be instrumental in creating a welcoming atmosphere and providing outstanding customer service.

Key Responsibilities

• Greet guests warmly upon arrival and provide efficient check-in and check-out services.
• Answer phone calls, respond to guest inquiries, and provide information about hotel services and local attractions.
• Manage reservations, room assignments, and guest requests accurately.
• Handle guest payments, reconcile daily transactions, and maintain cash drawer.
• Address guest concerns and complaints promptly and professionally, escalating when necessary.

Requirements

• Previous experience in a front desk or customer service role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Proficiency with hotel reservation systems and MS Office.
• Ability to remain calm and effective under pressure.
• A positive attitude and a strong commitment to guest satisfaction.

Benefits

• Competitive hourly wage and potential for tips.
• Opportunities for advancement within the hotel industry.
• Staff meals and uniform provided.
• Discounted hotel stays.
• A supportive team environment focused on service excellence.