Guest Services Front Desk Agent (Tips + Growth)

Placements24; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Tips

Staff meals

Uniform provided

Discounted stays

Advancement opportunities

Supportive team

Job summary

Placements24 is seeking a friendly Front Desk Agent for a hotel in Queenstown, South Africa. You will be the first point of contact, welcome guests, handle check-ins and check-outs, and provide information about services and local attractions.

The role requires strong communication, a helpful attitude, and the ability to multitask in a fast-paced environment. Proficiency with reservation systems and MS Office is expected, along with a professional appearance and guest-focused mindset.

Qualifications

• Previous front desk or hospitality/customer service experience.
• Excellent communication and interpersonal skills.
• Familiarity with hotel reservation systems and MS Office.
• Able to stay calm under pressure and multitask.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Answer calls, handle inquiries, and share information about services and local attractions.
• Manage reservations, room assignments, and guest requests accurately.
• Process payments and reconcile daily transactions.

Skills

Front desk experience

Customer service

Communication skills

MS Office

Reservation systems

Tools

Hotel reservation systems

MS Office

Job description

Placements24 is seeking a friendly Front Desk Agent for a hotel in Queenstown, South Africa. You will be the first point of contact, welcome guests, handle check-ins and check-outs, and provide information about services and local attractions.

The role requires strong communication, a helpful attitude, and the ability to multitask in a fast-paced environment. Proficiency with reservation systems and MS Office is expected, along with a professional appearance and guest-focused mindset.