Customer Service Representative - Retail

Placements24; South Africa; Hybrid; ZAR 83,000 - 117,000; Full time

Benefits offered by this job

Competitive hourly wage

Overtime opportunities

Employee discounts

Training provided

Career advancement

Job summary

Placements24 is seeking a friendly Customer Service Representative to support customers in Queenstown, South Africa. The role combines in-store interactions with remote tasks, offering a hybrid work environment and opportunities to assist customers via phone or email.

You will greet customers, assist with product information, process transactions, handle returns, and resolve issues while maintaining store tidiness and a positive atmosphere.

Qualifications

• Previous experience in customer service or retail.
• Excellent communication and interpersonal skills, with a friendly and patient demeanor.
• Proficiency in using POS systems and basic computer applications.
• Ability to handle stressful situations calmly and effectively.
• Strong problem-solving skills and a commitment to customer satisfaction.
• Flexibility to work varied shifts, including weekends, and adapt to hybrid work responsibilities.

Responsibilities

• Greet customers warmly and provide assistance with product information, store services, and inquiries.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Handle customer complaints and issues professionally, seeking effective resolutions.
• Manage returns and exchanges according to company policy.
• Respond to customer inquiries via phone, email, or in-person in a timely and helpful manner.
• Maintain a clean and organized customer service area and contribute to store tidiness.

Skills

Communication

Interpersonal skills

Problem solving

Customer satisfaction

Stress management

Tools

POS systems

MS Office

CRM software

Job description

About the Role

Our client is seeking a friendly and efficient Customer Service Representative to join their team, serving customers in and around Queenstown . This role is essential for ensuring a positive and supportive customer experience, handling inquiries, resolving issues, and processing transactions. You will be the first point of contact for many customers, providing assistance both in-store and potentially remotely via phone or email. This hybrid role allows for a mix of on-site customer interaction and remote administrative tasks, offering a balanced work environment.

Key Responsibilities

• Greet customers warmly and provide assistance with product information, store services, and inquiries.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Handle customer complaints and issues professionally, seeking effective resolutions.
• Manage returns and exchanges according to company policy.
• Respond to customer inquiries via phone, email, or in-person in a timely and helpful manner.
• Maintain a clean and organized customer service area and contribute to store tidiness.

Requirements

• Previous experience in a customer service or retail role is preferred.
• Excellent communication and interpersonal skills, with a friendly and patient demeanor.
• Proficiency in using POS systems and basic computer applications.
• Ability to handle stressful situations calmly and effectively.
• Strong problem-solving skills and a commitment to customer satisfaction.
• Flexibility to work varied shifts, including weekends, and adapt to hybrid work responsibilities.

Benefits

• Competitive hourly wage with opportunities for overtime.
• Employee discounts on store merchandise.
• Training provided on products, systems, and customer service best practices.
• A supportive and team-oriented work atmosphere.
• Potential for advancement within the customer service or retail operations teams.