Hotel Front Desk Agent

Placements24; Noord-Kaap; On-site; ZAR 96,000 - 138,000; Full time

Benefits offered by this job

Hourly pay + tips

Staff discounts

Career training

Collaborative team

Job summary

Placements24 is seeking a friendly Hotel Front Desk Agent for a well-appointed Kimberley property. You will be the first point of contact for guests, handling check-ins/check-outs and reservations.

You will provide information on services and local attractions, resolve guest requests promptly, and contribute to a welcoming atmosphere. This role offers an hourly wage with tips, staff discounts, and opportunities for training and career progression within the hotel.

Qualifications

• Previous front desk or customer service experience in hospitality.
• Excellent communication and friendly demeanor.
• Proficiency with computer systems and PMS.
• Strong multitasking and organizational skills.
• Commitment to outstanding guest service.

Responsibilities

• Greet guests on arrival and departure.
• Process check-ins/check-outs using PMS.
• Manage reservations and inquiries.
• Provide information on services and local attractions.
• Resolve guest requests promptly and courteously.

Skills

Front desk experience

Customer service

PMS proficiency

Tools

PMS

Job description

About the Role

Our client is seeking a friendly and efficient Hotel Front Desk Agent to be the first point of contact for guests at their well-appointed property in Kimberley. This role is essential in creating a welcoming atmosphere and ensuring that guests receive exceptional service from the moment they arrive until their departure. You will manage reservations, check-ins, check-outs, and assist guests with various requests, playing a key role in guest satisfaction and the overall smooth operation of the hotel. Your positive attitude and service-oriented approach will be highly valued.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Process check-ins and check-outs accurately and efficiently using the hotel's Property Management System (PMS).
• Manage guest reservations, including taking bookings, modifying existing reservations, and answering inquiries.
• Provide information about hotel services, amenities, and local attractions.
• Handle guest requests, concerns, and issues promptly and courteously, escalating when necessary.

Requirements

• Previous experience in a front desk or customer service role, preferably in hospitality.
• Excellent communication and interpersonal skills, with a professional and friendly demeanor.
• Proficiency in using computer systems and learning new software, including PMS.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• A commitment to providing outstanding guest service.

Benefits

• Competitive hourly wage and potential for tips.
• Staff discounts on accommodation and hotel services.
• Opportunities for training and career progression within the hotel.
• A supportive and collaborative team environment.
• Be a key ambassador for hospitality in Kimberley.