Hotel Duty Manager

Placements24; LegKraal Gate; On-site; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Professional development

Career advancement opportunities

Job summary

Placements24 seeks a proactive Hotel Duty Manager for a reputable hotel in Mahikeng, North West. You will oversee daily shift operations across front desk, housekeeping, F&B and maintenance, ensuring exceptional guest service and smooth running of the hotel.

Lead and develop the operations team, respond to inquiries, resolve issues promptly, and uphold service standards with calm, decisive leadership during high-pressure situations.

Qualifications

• 4 years minimum in hotel operations
• At least 2 years in a supervisory/managerial role
• Strong leadership and staff-motivating abilities
• Excellent communication and problem-solving skills
• Calm under pressure with sound decision-making
• Familiarity with hotel departments and their functions
• Degree or diploma in Hospitality Management preferred

Responsibilities

• Oversee all hotel operations during shift across front desk, housekeeping, F&B and maintenance.
• Respond promptly to guest inquiries and resolve issues to ensure satisfaction.
• Lead, guide and motivate staff; enforce hotel policies and procedures.
• Conduct regular inspections to maintain cleanliness, safety and presentation standards.
• Handle cash, credit and other financial transactions accurately.
• Coordinate activities with departments to ensure efficient service delivery.
• Report on performance, guest feedback, and incidents; act as on-shift senior representative.
• Liaise with departments for a cohesive guest experience; respond to emergencies.

Skills

Leadership

Communication

Problem-solving

Customer service

Decision making

Staff management

Education

Diploma/degree in Hospitality Management

Tools

Hotel management software

MS Office

Job description

About the Role

Our client, a reputable hotel in Mahikeng, North West , is seeking a proactive and experienced Hotel Duty Manager to oversee daily operations and ensure the highest standards of guest service. This role requires a versatile individual who can manage various departments, resolve guest issues, and lead the operational team effectively. The Duty Manager plays a critical role in maintaining the hotel's reputation for excellence and ensuring a seamless guest experience. This position offers a great opportunity for career progression within the hospitality sector. You will be a key figure in the smooth running of the hotel, acting as the senior representative on shift.

Key Responsibilities

• Oversee all hotel operations during your designated shift, including front desk, housekeeping, F&B, and maintenance.
• Ensure guest satisfaction by responding promptly and professionally to inquiries and resolving issues.
• Manage staff effectively, providing guidance, support, and motivation.
• Implement and enforce hotel policies and procedures.
• Conduct regular inspections of the hotel premises to maintain standards of cleanliness, safety, and presentation.
• Handle cash, credit, and other financial transactions accurately.
• Assist in coordinating departmental activities to ensure efficient service delivery.
• Report on operational performance, guest feedback, and any incidents.
• Liaise with other departments to ensure a cohesive guest experience.
• Act as the first point of contact for any emergencies or critical situations.

Requirements

• Minimum of 4 years of experience in hotel operations, with at least 2 years in a supervisory or management role.
• Strong understanding of hotel departments and their functions.
• Excellent leadership, communication, and problem-solving skills.
• Ability to remain calm and effective under pressure.
• Proficiency in hotel management software and MS Office.
• A degree or diploma in Hospitality Management is preferred.
• Flexibility to work various shifts, including nights, weekends, and public holidays.
• Strong customer service orientation.
• Professional appearance and demeanor.
• Ability to make sound decisions in a timely manner.

Benefits

• Our client offers a competitive salary and benefits package, including opportunities for professional development and career advancement within the hotel. You will work in a dynamic environment in Mahikeng, North West , and contribute to a team dedicated to providing exceptional service. This role provides a crucial stepping stone for individuals aspiring to senior hotel management positions. You will gain broad operational experience and leadership skills essential for success in the hospitality industry.