Front Desk Supervisor

Placements24; Upington; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Employee discounts

Career progression opportunities

Performance-based bonuses

Job summary

Placements24 is seeking a Front Desk Supervisor in Upington, Northern Cape, to lead the front desk team and ensure exceptional guest service from arrival to departure.

The role requires strong leadership, communication, and hotel-operations knowledge within the Hospitality & Tourism sector. Flexibility to work evenings, weekends, and holidays is essential, with a focus on delivering memorable guest experiences in Upington.

Qualifications

• Minimum 3 years in front desk operations or similar hospitality role, with at least 1 year in a supervisory capacity.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency with Property Management Systems (PMS) and standard office software.
• Ability to work flexible hours including evenings, weekends, and public holidays.

Responsibilities

• Supervise the front desk team, providing guidance, training, and performance management.
• Ensure efficient and courteous check-in and check-out procedures for all guests.
• Manage guest inquiries, requests, and complaints promptly and effectively.
• Oversee handling of reservations, cancellations, and modifications.
• Maintain accurate guest records and process payments.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Coordinate with other departments for smooth operations and guest service.
• Monitor front desk operations to identify efficiency and service quality improvements.
• Handle cash, credit card transactions, and reconcile daily reports.
• Assist in developing and implementing training programs for front desk staff.

Skills

Leadership

Customer service

Communication

Problem solving

Team management

Tools

Property Management System (PMS)

Office software

Job description

About the Role

Our client, a respected hotel known for its warm hospitality in Upington, Northern Cape, is seeking a diligent and customer-focused Front Desk Supervisor. This integral role involves overseeing the daily operations of the front desk, leading a team of receptionists, and ensuring that every guest receives exceptional service from arrival to departure. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a comprehensive understanding of hotel operations within the Hospitality & Tourism sector. You will be instrumental in maintaining high service standards, resolving guest issues, and contributing to the overall positive reputation of the hotel in the Upington region. This is an excellent career opportunity to develop leadership skills in a key hospitality hub.

Key Responsibilities

• Supervise the front desk team, providing guidance, training, and performance management.
• Ensure efficient and courteous check-in and check-out procedures for all guests.
• Manage guest inquiries, requests, and complaints promptly and effectively, ensuring guest satisfaction.
• Oversee the handling of reservations, cancellations, and modifications.
• Maintain accurate guest records and process payments efficiently.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Coordinate with other departments to ensure smooth operations and guest service delivery.
• Monitor front desk operations to identify areas for improvement in efficiency and service quality.
• Handle cash, credit card transactions, and reconcile daily reports.
• Assist in developing and implementing training programs for front desk staff.

Requirements

• Minimum of 3 years of experience in front desk operations or a similar role within the Hospitality & Tourism industry, with at least 1 year in a supervisory capacity.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in Property Management Systems (PMS) and standard office software.
• Strong understanding of front office procedures and guest service principles.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• A commitment to providing exceptional customer service.
• Residing in or near Upington is advantageous for operational continuity.
• Attention to detail and a high level of accuracy in handling administrative tasks.
• A professional appearance and a positive, can-do attitude.

Benefits

Our client offers a competitive salary and benefits package, along with opportunities for professional growth and career advancement within the hotel group. You will work in a friendly and supportive environment in Upington, contributing to memorable guest experiences in the Northern Cape. This role provides valuable leadership experience within the Hospitality & Tourism sector. Enjoy the satisfaction of leading a team dedicated to excellence in guest service. Potential for performance-based bonuses and employee discounts are part of the compensation. Join a hotel that values dedication and high standards.