Hotel Duty Manager

Placements24; Sandton; Vor Ort; ZAR 480.000 - 720.000; Vollzeit

Benefits dieser Stelle

Overtime pay

Medical aid

Retirement fund

Career advancement

Employee discounts

Zusammenfassung

Placements24 is seeking an experienced Hotel Duty Manager for a luxury hotel in Sandton, Gauteng. You will lead hotel operations across front office, F&B, housekeeping, and security on assigned shifts, ensuring guest satisfaction and smooth operations.

Ideal candidates will have strong leadership, a track record of problem solving, and hands-on management in a fast-paced luxury environment. The role requires flexibility to work nights, weekends, and holidays.

Qualifikationen

• Minimum 5 years of hotel operations experience with 2+ in a supervisory or management role.
• Strong leadership, decision‑making, and problem‑solving skills.
• Proficiency in hotel management software (PMS) and standard office applications.
• Exceptional interpersonal and communication skills.
• Ability to work night, weekend, and holiday shifts in Sandton, Gauteng.

Aufgaben

• Oversee hotel operations during assigned shifts as senior manager on duty.
• Maintain highest guest service standards across all departments.
• Support front office, F&B, housekeeping, and security operations.
• Resolve guest complaints promptly and effectively.
• Motivate and guide staff on shifts.
• Inspect premises for cleanliness, safety, and standards.
• Manage emergencies and implement protocols.
• Coordinate with department heads for seamless communication.
• Monitor cash handling and revenue reconciliation.
• Foster teamwork and a professional work environment.

Kenntnisse

Leadership

Problem solving

Staff supervision

Guest service

Communication

Ausbildung

Diploma in Hospitality Management

Tools

Hotel PMS software

Jobbeschreibung

About the Role

Our client, a luxurious and highly reputable hotel situated in the heart of Sandton, Gauteng, is seeking an experienced and proactive Hotel Duty Manager to oversee all hotel operations during their assigned shifts. This is a critical role that ensures the highest standards of guest service, operational efficiency, and staff supervision are maintained 24/7. The ideal candidate will possess strong leadership capabilities, excellent problem-solving skills, and a comprehensive understanding of hotel management across various departments including front office, F&B, housekeeping, and security. You will be the primary point of contact for any escalated issues and will be responsible for making sound decisions to ensure guest satisfaction and smooth operational flow. We are looking for a dedicated professional who thrives in a fast-paced environment and is committed to upholding the exceptional reputation of our Sandton establishment. This position requires hands‑on leadership and a commitment to excellence.

Key Responsibilities

• Assume overall responsibility for hotel operations during assigned shifts, acting as the senior manager on duty.


• Ensure the highest standards of guest service are consistently delivered across all departments.


• Oversee and support front office, food & beverage, housekeeping, and security operations.


• Handle and resolve guest complaints and operational issues promptly and effectively.


• Supervise, motivate, and provide guidance to hotel staff during shifts.


• Conduct regular inspections of the hotel premises to ensure cleanliness, safety, and adherence to standards.


• Manage emergency situations and implement appropriate protocols.


• Liaise with department heads to ensure seamless communication and coordination.


• Monitor financial performance during shifts, including cash handling and revenue reconciliation.


• Contribute to a positive and productive work environment, fostering teamwork and professionalism.

Requirements

• Minimum of 5 years of experience in hotel operations, with at least 2 years in a supervisory or management role (e.g., Assistant Front Office Manager, F&B Manager).


• Strong understanding of all hotel operational departments and their interdependencies.


• Excellent leadership, decision‑making, and problem‑solving skills.


• Proficiency in hotel management software (PMS) and standard office applications.


• Exceptional interpersonal and communication skills.


• Ability to remain calm and effective under pressure.


• Flexibility to work various shifts, including nights, weekends, and public holidays, in Sandton, Gauteng.


• A commitment to delivering superior guest experiences.


• Relevant degree or diploma in Hospitality Management is highly desirable.


• Demonstrated ability to manage and motivate a diverse team.

Benefits

• Competitive salary package with potential for overtime pay.


• Comprehensive medical aid and retirement fund benefits.


• Opportunities for career advancement within a prestigious hotel group.


• Employee discounts on hotel stays, dining, and other services.


• Access to state‑of‑the‑art facilities and a professional work environment.