Front Desk Supervisor - Upscale Hotel

Placements24; Upington; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Employee discounts on hotel stays and餐

Career development opportunities

Positive work environment

Job summary

Placements24 in Upington, Northern Cape, is seeking a Front Desk Supervisor to lead the guest services team and support the Front Office Manager. The role focuses on welcoming guests, managing daily operations, and resolving inquiries to ensure a smooth, high‑quality guest experience.

The ideal candidate will have strong customer service skills, supervisory experience, and a solid understanding of hotel operations.

Qualifications

• Previous front desk or guest services experience with supervisory experience preferred.
• Customer service excellence and strong interpersonal skills.
• Proficiency in Property Management Systems (PMS) and standard office software.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and effective under pressure.
• Strong communication skills, both verbal and written.
• Flexibility to work shifts, weekends and public holidays in Upington.
• Positive attitude and a team-player mentality.
• Basic understanding of hotel operations and revenue management is a plus.

Responsibilities

• Supervise and support front desk agents, ensuring adherence to hotel service standards.
• Assist with guest check-in and check-out procedures, ensuring accuracy and efficiency.
• Handle guest requests, inquiries, and complaints, escalating issues to management when necessary.
• Train new front desk staff on hotel procedures, policies, and systems.
• Monitor the front desk area to ensure it is clean, organized, and presentable.
• Assist in managing room inventory and coordinating with housekeeping.
• Process payments, balance cash drawers, and prepare daily reports.
• Ensure all guest interactions are professional, courteous, and efficient.
• Contribute to maintaining a positive and collaborative work environment for the front desk team.
• Provide information to guests about hotel services, amenities, and local attractions.

Skills

Front desk supervision

Customer service

PMS proficiency

Organizational skills

Communication skills

Tools

PMS software

Job description

About the Role

Our client, a highly regarded upscale hotel in Upington, Northern Cape , is looking for an enthusiastic and detail-oriented Front Desk Supervisor to join their guest services team. This role is crucial in ensuring a welcoming and efficient experience for all guests upon arrival and throughout their stay. The Front Desk Supervisor will assist the Front Office Manager in leading the front desk team, managing daily operations, handling guest inquiries, and resolving issues. The ideal candidate will possess excellent customer service skills, a professional demeanor, and a strong understanding of hotel operations. This is a fantastic opportunity to advance your career in hospitality within a reputable establishment in the heart of the Northern Cape .

Key Responsibilities

• Supervise and support front desk agents, ensuring adherence to hotel service standards.


• Assist with guest check-in and check-out procedures, ensuring accuracy and efficiency.


• Handle guest requests, inquiries, and complaints, escalating issues to management when necessary.


• Train new front desk staff on hotel procedures, policies, and systems.


• Monitor the front desk area to ensure it is clean, organized, and presentable.


• Assist in managing room inventory and coordinating with housekeeping.


• Process payments, balance cash drawers, and prepare daily reports.


• Ensure all guest interactions are professional, courteous, and efficient.


• Contribute to maintaining a positive and collaborative work environment for the front desk team.


• Provide information to guests about hotel services, amenities, and local attractions.

Requirements

• Previous experience in a front desk or guest services role within the hotel industry, with supervisory experience preferred.


• Demonstrated customer service excellence and strong interpersonal skills.


• Proficiency in Property Management Systems (PMS) and standard office software.


• Excellent organizational and multitasking abilities.


• Ability to remain calm and effective under pressure.


• Strong communication skills, both verbal and written.


• Flexibility to work shifts, including weekends and public holidays, as required for hotel operations in Upington .


• A positive attitude and a team-player mentality.


• Basic understanding of hotel operations and revenue management principles is a plus.

Benefits

• Our client offers a competitive hourly wage, opportunities for career advancement within the hotel, and a positive work environment.


• Benefits include employee discounts on hotel stays and dining, and opportunities for training and development.


• This is an excellent opportunity for an aspiring hospitality professional to grow their career in the beautiful Northern Cape .