Hotel Duty Manager

Placements24; Mossel Bay; Vor Ort; ZAR 350.000 - 520.000; Vollzeit

Benefits dieser Stelle

Accommodation assistance

Staff meals and uniform

Comprehensive training and development

Career advancement opportunities

Employee discounts on hotel services &

F&B discounts

Zusammenfassung

Placements24 in Mossel Bay, Western Cape, is seeking a proactive Hotel Duty Manager to oversee all hotel operations on shift, from front desk to F&B and maintenance. You will be the senior on duty, ensuring seamless service and guest satisfaction across departments.

The ideal candidate has proven duty-manager or senior hotel operations experience, strong leadership, calm under pressure, and excellent communication.

Qualifikationen

• Proven experience as Duty Manager or senior hotel operations.
• In-depth knowledge of hotel operations across departments.
• Strong leadership, decision making and problem solving.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure.

Aufgaben

• Oversee all hotel operations during shifts and ensure service delivery.
• Be the main point of contact for guests and staff and resolve issues.
• Coordinate Front Office, Housekeeping, F&B and Maintenance activities.
• Ensure adherence to hotel standards and safety procedures.
• Handle guest complaints with professionalism and efficiency.
• Inspect premises for cleanliness and presentation.
• Assist in staff training and development.
• Manage cash handling and reconcile daily revenues.
• Collaborate with department heads to meet goals.
• Maintain a visible on-floor presence and monitor service levels.

Kenntnisse

Leadership

Guest service

Communication

Problem solving

Calm under pressure

MS Office

Ausbildung

Hospitality management qualification

Tools

PMS

Jobbeschreibung

About the Role

Our client, a premier beachfront hotel located in the scenic town of Mossel Bay, Western Cape, is seeking a proactive and experienced Hotel Duty Manager. This role is integral to the daily operations of the hotel, ensuring that all departments function cohesively and deliver an exceptional guest experience. The Duty Manager will be the senior representative of management on duty, responsible for overseeing all hotel operations, from front desk and housekeeping to F&B and security, during their shift. The ideal candidate will possess strong leadership skills, a comprehensive understanding of hotel operations, and a commitment to service excellence. This is a challenging yet rewarding position for a dedicated hospitality professional looking to advance their career in a beautiful coastal setting.

Key Responsibilities

• Oversee all hotel operations during assigned shifts, ensuring smooth and efficient service delivery.


• Act as the main point of contact for guests and staff, addressing inquiries and resolving issues promptly.


• Manage and coordinate the activities of various hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.


• Ensure adherence to hotel standards, policies, and procedures.


• Handle guest complaints and emergencies with professionalism and efficiency.


• Conduct regular inspections of the hotel premises to ensure cleanliness, safety, and presentation standards are met.


• Assist in staff training and development to maintain service excellence.


• Manage cash handling procedures and reconcile daily revenues.


• Collaborate with department heads to ensure operational goals are met.


• Maintain a visible presence on the floor, interacting with guests and monitoring service levels.

Requirements

• Proven experience as a Duty Manager, Assistant Hotel Manager, or similar senior role in hotel operations.


• In-depth knowledge of hotel operations across various departments (Front Desk, Housekeeping, F&B, etc.).


• Strong leadership, decision-making, and problem-solving abilities.


• Excellent communication and interpersonal skills.


• Ability to remain calm and effective under pressure.


• Proficiency in hotel management software (PMS) and MS Office.


• A customer-centric approach with a passion for delivering outstanding guest service.


• Flexibility to work shifts, including nights, weekends, and public holidays, essential for operations in Mossel Bay, Western Cape.


• Relevant hospitality management qualification is advantageous.


• Knowledge of health and safety regulations within the hospitality industry.

Benefits

• Competitive annual salary of R .


• Opportunity to work in a beautiful location in Mossel Bay, Western Cape.


• Accommodation assistance may be provided.


• Staff meals and uniform.


• Comprehensive training and professional development.


• A dynamic and challenging work environment.


• Career advancement opportunities within a reputable hotel group.


• Employee discounts on hotel services and F&B.

Be part of a team dedicated to creating memorable guest experiences.