Senior Duty Manager

Kendrick Recruitment; Plettenberg Bay; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Kendrick Recruitment is seeking a Senior Duty Manager for a prestigious luxury hotel in Plettenberg Bay. This role offers hands-on leadership with the potential to progress into an Assistant General Manager position in the near future, reflecting the property’s growth trajectory.

You will oversee daily operations across departments, ensure guest interactions are handled with care, drive service excellence, manage staff performance and training, and uphold the hotel’s luxury standards.

Qualifications

• Minimum 3–5 years’ experience in a similar duty management or operational role within luxury hospitality.
• Strong leadership, communication and problem-solving abilities.
• Well-groomed and professional presentation.

Responsibilities

• Oversee daily operations across all departments to ensure smooth service delivery.
• Ensure all guest interactions are handled professionally and with genuine care.
• Maintain high levels of guest satisfaction through attention to detail and service excellence.
• Support the General Manager in administrative and operational duties.
• Lead and motivate the team to maintain luxury standards.
• Assist in managing stock control, scheduling, staff performance and training.
• Act as Manager on Duty when required and coordinate inter-department communication.

Skills

Leadership

Guest service

Decision making under pressure

Communication

Ownership mindset

Tools

Hotel systems

Microsoft Office

Job description

Senior Duty Manager | Luxury Hotel | Plettenberg Bay

Salary: Negotiable Depending on Experience

Kendrick Recruitment is now seeking a Senior Duty Manager for a prestigious luxury hotel located in Plettenberg Bay. This is an excellent opportunity for a dynamic and enthusiastic hospitality professional who is ready to take the next step in their career and grow into an Assistant General Manager position in the near future.

The Ideal Candidate:

• Vibrant and energetic with a charismatic presence
  

• A natural leader with a hands-on approach
  

• Passionate about delivering exceptional guest service
  

• Proactive with a strong sense of responsibility and ownership
  

• Able to adapt quickly and make sound decisions under pressure
  

Key Responsibilities:

• Oversee daily operations across all departments to ensure smooth and efficient service delivery
  

• Ensure all guest interactions are handled professionally and with genuine care
  

• Maintain high levels of guest satisfaction through attention to detail and service excellence
  

• Support the General Manager in administrative and operational duties
  

• Lead and motivate the team to maintain the hotel’s luxury standards
  

• Assist in managing stock control, scheduling, staff performance and training
  

• Monitor and improve service standards and procedures
  

• Act as Manager on Duty when required, ensuring seamless communication between departments
  

Requirements:

• Minimum 3–5 years’ experience in a similar duty management or operational role within a luxury hospitality environment
  

• Strong leadership and interpersonal skills
  

• Excellent communication and problem-solving abilities
  

• Well-groomed and professional presentation
  

• Computer literate with a good understanding of hotel systems and Microsoft Office
  

• Flexible and willing to work shifts, weekends, and holidays as required