Hospitality Team Leader

Placements24; Soweto; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Career growth

Employee discounts

Health insurance

Job summary

Placements24 is seeking an experienced Hospitality Team Leader to guide their service team in Soweto. You will supervise staff, uphold service standards, and drive efficient daily operations to deliver exceptional guest experiences.

The role requires strong leadership, excellent communication, and the ability to mentor a diverse team across varied shifts, including weekends and public holidays. A customer‑focused mindset and knowledge of health and safety regulations are essential.

Qualifications

• Proven supervisory or team leadership experience in hospitality.
• Strong knowledge of hospitality operations and guest service.
• Excellent leadership, communication, and problem-solving abilities.
• Ability to manage multiple priorities and perform under pressure.
• Knowledge of health and safety regulations.

Responsibilities

• Lead, train, and motivate hospitality staff to maintain high service quality.
• Oversee daily operations and ensure consistent service delivery.
• Manage guest interactions and resolve inquiries promptly.
• Implement and maintain safe operating procedures.
• Provide feedback and coaching to staff.
• Foster a positive, collaborative team environment.

Skills

Leadership experience

Hospitality operations knowledge

Customer service

Staff management

Health and safety awareness

Job description

About the Role

Our client is seeking an experienced and motivating Hospitality Team Leader to guide their service team in Soweto . This role is crucial for ensuring exceptional guest experiences and efficient daily operations. You will be responsible for supervising staff, upholding service standards, and fostering a positive and productive work environment. This position requires strong leadership skills, a deep understanding of hospitality principles, and the ability to inspire a team to deliver outstanding results.

Key Responsibilities

• Lead, train, and motivate a team of hospitality staff to ensure high performance and service quality.
• Oversee daily operations, ensuring smooth service delivery and adherence to standards.
• Manage guest interactions, addressing inquiries and resolving issues promptly and professionally.
• Implement and maintain operational procedures and safety protocols.
• Monitor staff performance and provide regular feedback and coaching.
• Contribute to maintaining a positive and collaborative team atmosphere.

Requirements

• Proven experience in a supervisory or team leadership role within the hospitality industry.
• Strong understanding of hospitality operations, customer service, and staff management.
• Excellent leadership, communication, and problem-solving abilities.
• Ability to work effectively under pressure and manage multiple priorities.
• Knowledge of relevant health and safety regulations.
• Flexibility to work varied shifts, including weekends and public holidays.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for career growth and professional development.
• Employee discounts on services and facilities.
• A supportive team environment focused on shared success.
• Comprehensive benefits package including health insurance.