Hospitality Team Leader: Elevate Guest Experience & Ops

Placements24; Soweto; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Career growth

Employee discounts

Health insurance

Job summary

Placements24 is seeking an experienced Hospitality Team Leader to guide their service team in Soweto. You will supervise staff, uphold service standards, and drive efficient daily operations to deliver exceptional guest experiences.

The role requires strong leadership, excellent communication, and the ability to mentor a diverse team across varied shifts, including weekends and public holidays. A customer‑focused mindset and knowledge of health and safety regulations are essential.

Qualifications

• Proven supervisory or team leadership experience in hospitality.
• Strong knowledge of hospitality operations and guest service.
• Excellent leadership, communication, and problem-solving abilities.
• Ability to manage multiple priorities and perform under pressure.
• Knowledge of health and safety regulations.

Responsibilities

• Lead, train, and motivate hospitality staff to maintain high service quality.
• Oversee daily operations and ensure consistent service delivery.
• Manage guest interactions and resolve inquiries promptly.
• Implement and maintain safe operating procedures.
• Provide feedback and coaching to staff.
• Foster a positive, collaborative team environment.

Skills

Leadership experience

Hospitality operations knowledge

Customer service

Staff management

Health and safety awareness

Job description

Placements24 is seeking an experienced Hospitality Team Leader to guide their service team in Soweto. You will supervise staff, uphold service standards, and drive efficient daily operations to deliver exceptional guest experiences.

The role requires strong leadership, excellent communication, and the ability to mentor a diverse team across varied shifts, including weekends and public holidays. A customer‑focused mindset and knowledge of health and safety regulations are essential.