Hillcrest - Store Manager

Pro Select Consulting; Durban; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Pro Select Consulting in Durban seeks an energetic Store Manager to lead day-to-day store operations, drive sales, and elevate customer service to meet and exceed targets.

Key responsibilities include developing the store team through training, recruiting and managing performance, implementing customer experience processes, and ensuring compliance. You will manage stock, merchandising, and KPI achievement in line with company policy.

Qualifications

• Minimum 3 years experience in a Store Management role.

Responsibilities

• Spearhead store team development by identifying training and coaching needs.
• Recruit, administer, and manage performance in line with policies.
• Implement customer experience processes to meet standards and promotions.
• Enforce compliance through defined processes and checks.
• Explore opportunities to boost sales and brand awareness.
• Provide feedback on in-store product performance to the support centre.
• Collaborate on action plans, monitor KPIs, and manage store expenditure.
• Authorize write-offs, recalls, returns, and ensure stock control.
• Maintain stockroom upkeep and manage stock levels to mitigate risk.
• Receive, unpack, merchandise, and replenish the sales floor to drive sales.
• Lead the team to achieve store KPIs and align with the operational strategy.

Skills

Store Management

Job description

Our client is actively seeking an energetic and enterprising Store Manager to become a valuable addition to their team. Your main responsibilities will be to guide and oversee the store's day-to-day activities, aiming to surpass store targets, foster innovative initiatives, and elevate customer service standards to meet and exceed overall objectives.

Key Responsibilities

• Spearhead store team development by identifying training and coaching needs, emphasizing talent management and succession planning.
• Recruit, administer, and manage performance in alignment with company policies and procedures.
• Implement customer experience processes to ensure adherence to policies and procedures, encompassing business instruction letters, markdowns, repricing, promotions, visual standards, customer feedback, and general housekeeping.
• Enforce overall compliance by conducting thorough compliance checks through defined processes.
• Explore and propose new opportunities to boost sales and enhance brand awareness.
• Provide feedback on in-store product performance to the support centre, contributing to sales improvement.
• Collaborate with management on operational action plans, sales performance increase, and store expenditure monitoring based on sales and profitability reports.
• Authorize write-offs, breakages, recalls, and returns, ensuring effective stock management.
• Maintain the stockroom's overall upkeep to meet housekeeping standards.
• Manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
• Accurately receive, unpack, merchandise, and replenish the sales floor to drive sales objectives.
• Lead and drive the store team to achieve store KPIs and operational strategy, aligning with company values.

ONLY Candidates with a Minimum of 3 Years Experience in a Store Management role will be considered.