Helpdesk Support Analyst - Centurion

Placements24; Bellville; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Provident fund contributions

Certification and training support

Flexible remote work policy

Career growth opportunities

Job summary

Placements24 is seeking a Helpdesk Support Analyst for a fully remote role supporting employees across departments. You will provide Tier 1 and 2 support, troubleshoot desktop hardware and software, and maintain documentation in the knowledge base.

Work from home with a Yes remote policy; you will interact with teams remotely, manage tickets, and ensure security and uptime of IT infrastructure. Prior experience with AD and remote tools is preferred.

Qualifications

• Minimum 2 years in IT helpdesk or technical support.
• Solid knowledge of Windows and macOS, and Microsoft Office.
• Familiarity with TCP/IP, DNS, DHCP and hardware troubleshooting.
• Experience with remote support tools and ticketing systems.
• Excellent diagnostic and communication skills.

Responsibilities

• Provide Tier 1 and Tier 2 technical support via remote tools, phone, and email.
• Install, configure, and troubleshoot desktops, printers, and network connectivity.
• Manage user accounts and access in Active Directory and other systems.
• Respond to tickets promptly and document resolutions.
• Set up new employee workstations and mobile devices.
• Perform routine system maintenance and security updates.
• Contribute to IT knowledge base and documentation.
• Troubleshoot basic network issues and escalate where needed.

Skills

Windows/macOS

Active Directory

Remote support tools

Troubleshooting

Communication

Remote work

Tools

TeamViewer

AnyDesk

Job description

About the Role

Our client, a rapidly expanding technology firm, is actively searching for a skilled Helpdesk Support Analyst to join their dedicated IT support team. This fully remote position offers the chance to provide essential technical assistance to employees across various departments. You will be instrumental in maintaining the smooth operation of our IT infrastructure, resolving technical issues, and ensuring our team members have the tools and support they need to be productive. We are looking for a proactive individual with excellent troubleshooting abilities and a commitment to delivering outstanding service. This role is a perfect fit for someone seeking a challenging and rewarding remote career opportunity based out of Centurion, Gauteng region, but working entirely from home. Embrace the flexibility and autonomy that comes with a 'Yes' remote work policy.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support to end-users via remote access tools, phone, and email.
• Install, configure, and troubleshoot desktop hardware, software, printers, and network connectivity.
• Manage user accounts, permissions, and access in Active Directory and other systems.
• Respond to helpdesk tickets promptly, ensuring timely resolution and accurate documentation.
• Assist with the setup and configuration of new employee workstations and mobile devices.
• Perform routine system maintenance and updates to ensure optimal performance and security.
• Contribute to the development of IT support documentation and knowledge base articles.
• Troubleshoot basic network issues and escal…

Requirements

• Minimum of 2 years of experience in an IT helpdesk or technical support role.
• Solid understanding of operating systems (Windows, macOS) and common office productivity software (Microsoft Office Suite).
• Familiarity with network protocols (TCP/IP, DNS, DHCP) and hardware troubleshooting.
• Experience with remote support tools (e.g., TeamViewer, AnyDesk) and ticketing systems.
• Excellent diagnostic and problem-solving skills.
• Strong communication skills, both written and verbal, for effective remote interaction.
• Ability to work independently with minimal supervision in a remote setting.
• Certification like CompTIA A+ or similar is a plus.

Benefits

• This Yes remote position offers a competitive salary commensurate with experience.
• Our client provides a comprehensive benefits package, including medical aid and provident fund contributions.
• You will have access to ongoing professional development opportunities, including certifications and training courses.
• Enjoy the flexibility and work-life balance afforded by a fully remote role.
• Join a collaborative and innovative IT department where your technical skills will be continuously challenged and rewarded.
• Be part of a company that embraces technology and empowers its remote workforce.
• This is an excellent opportunity for career growth within the tech sector.