Remote IT Helpdesk Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 420,000; Full time

Benefits offered by this job

Fully remote work environment

Medical and dental insurance

Job summary

Placements24 is seeking a Remote IT Helpdesk Specialist to join our fully remote support team serving users worldwide. You will diagnose and resolve hardware, software, and network issues from a home office while upholding security standards.

Required: 3+ years in IT helpdesk, Windows/macOS proficiency, and experience with remote tools (TeamViewer/AnyDesk) and ticketing systems. Certification and bachelor’s degree preferred; remote work is fully supported.

Qualifications

• 3+ years in IT helpdesk or technical support role.
• Experience with Windows, macOS, and common business applications.
• Certifications such as CompTIA A+/Network+ or Microsoft are desirable.

Responsibilities

• Provide remote support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and troubleshoot operating systems and application software.
• Assist users with account management, password resets, and access privileges.
• Document all support interactions in the ticketing system.
• Escalate complex unresolved issues to higher-level support technicians.
• Contribute to IT knowledge base articles and user guides.
• Monitor system performance and identify potential issues proactively.
• Adhere to IT security policies to protect company data.

Skills

Windows OS

macOS

Remote support

Office 365

Networking basics

TCP/IP/DNS

Education

Bachelor's degree or equivalent

Tools

TeamViewer

AnyDesk

ServiceNow

Jira Service Management

Job description

About the Role Our client is actively recruiting for a highly skilled and motivated Remote IT Helpdesk Specialist to join their fully remote support team. This position serves users globally, providing essential IT support and troubleshooting services from the comfort of your home office. While the company has a presence in Nelspruit, Mpumalanga , this role is entirely remote, offering significant flexibility. As a Remote IT Helpdesk Specialist, you will be the first line of defense for technical issues, diagnosing and resolving problems across a variety of hardware, software, and network systems. You will need to be self-disciplined, possess excellent communication skills, and have a proactive approach to problem-solving. This is a fantastic opportunity to be part of a dynamic, tech-forward organization that values remote talent and offers substantial growth potential within the IT sector. If you are an IT professional seeking a remote-first career, this role is perfectly suited for you.

Key Responsibilities

• Provide remote technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and troubleshoot operating systems and application software.
• Assist users with account management, password resets, and access privileges.
• Document all support interactions, solutions, and system configurations in the ticketing system.
• Escalate complex unresolved issues to higher-level support technicians or relevant IT teams.
• Contribute to the creation and maintenance of IT knowledge base articles and user guides.
• Monitor system performance and identify potential issues proactively.
• Adhere to IT security policies and procedures to protect company data.

Requirements

• Minimum of 3 years of experience in an IT helpdesk or technical support role.
• Proficiency with Windows and macOS operating systems, as well as common business applications (e.g., Microsoft Office Suite).
• Experience with troubleshooting network connectivity issues (TCP/IP, DNS, VPN).
• Familiarity with remote support tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., ServiceNow, Jira Service Management).
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant IT certifications such as CompTIA A+, Network+, or Microsoft certifications are highly desirable.
• A relevant Bachelor's degree or equivalent experience.

Benefits

• An annual salary of up to ZAR .
• Fully remote work environment with complete flexibility.
• Comprehensive medical and dental insurance plans.
• Opportunities for continuous learning and professional certifications.
• Access to state-of-the-\u2019art remote work technologies.
• Generous vacation policy and paid holidays.
• A collaborative and supportive virtual team atmosphere.
• Potential for performance-based incentives and career progression.