Helpdesk Support Analyst - Klerksdorp

Placements24; Klerksdorp; Hybrid; ZAR 180.000 - 280.000; Vollzeit

Benefits dieser Stelle

Medical aid

Retirement fund contributions

Remote work

Zusammenfassung

Placements24 is seeking a skilled Helpdesk Support Analyst to join a growing IT support team. The role is predominantly remote with flexibility, serving internal staff and external clients.

Proximity to Klerksdorp, North West is advantageous for potential future requirements. The successful candidate will diagnose and resolve hardware, software, and network issues, manage user accounts, and contribute to the knowledge base.

Qualifikationen

• Minimum 3 years in a helpdesk or technical support role.
• Strong knowledge of IT systems, networks, Windows and macOS.
• Proficiency in diagnosing hardware, software and network issues.
• Excellent problem-solving, communication and teamwork skills.
• Experience with Jira Service Desk or Zendesk.

Aufgaben

• Provide first and second-level technical support for IT systems, software and hardware.
• Respond to queries by phone, email or chat and resolve issues.
• Install, configure and update software and hardware.
• Run diagnostics and escalate urgent cases to senior staff.
• Maintain user accounts and IT inventory; document actions in the helpdesk system.

Kenntnisse

Problem-solving

Analytical thinking

Customer service

Communication

Remote collaboration

Ausbildung

CompTIA A+

CompTIA Network+

Tools

Jira Service Desk

Zendesk

Remote support tools

Jobbeschreibung

About the Role

Our client is actively seeking a skilled Helpdesk Support Analyst to join their expanding IT support team. This role will be predominantly remote , offering flexibility while requiring proficiency in resolving technical issues for internal staff and external clients. Based conceptually near Klerksdorp, North West , the analyst will be responsible for providing first and second-level technical support, ensuring smooth operation of IT systems and services. The ideal candidate possesses strong technical acumen, excellent diagnostic skills, and a commitment to delivering exceptional support in a fast-paced environment. This is a key position for maintaining IT infrastructure and supporting user productivity.

Key Responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, via telephone, or email. Diagnose and resolve technical hardware and software issues. Install, modify, and repair computer hardware and software. Run diagnostic programs to resolve problems. Manage user accounts and access permissions. Follow-up with customers to ensure issue resolution. Install, configure, and update software applications. Identify and elevate situations requiring urgent attention to the appropriate person. Assist in the maintenance of IT inventory and asset management. Document all actions and resolutions accurately in the helpdesk system. Contribute to the knowledge base with solutions and troubleshooting guides.

Requirements

Minimum of 3 years of experience in a helpdesk or technical support role. Strong knowledge of IT systems, networks, operating systems (Windows, macOS), and common applications. Proficiency in troubleshooting hardware, software, and network issues. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills, with the ability to explain technical concepts clearly. Experience with remote support tools and helpdesk ticketing systems (e.g., Jira Service Desk, Zendesk). Ability to work effectively independently and as part of a distributed team. Self-motivated with a strong desire to learn and stay updated with technology trends. While the role is remote, proximity to Klerksdorp, North West is advantageous for potential future requirements. Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

Benefits

Our client offers a competitive salary, commensurate with experience, and a comprehensive benefits package including medical aid and retirement fund contributions. This role is fully remote , providing significant flexibility and autonomy. You will have access to ongoing professional development, training opportunities, and clear career progression paths within the IT department. Join a collaborative and innovative team environment that values your technical expertise and dedication. We provide a supportive structure for remote employees to ensure success and well-being.