Helpdesk Support Analyst - Benoni

Placements24; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Career advancement

Training & development

Collaborative IT environment

Benoni location

Company equipment

Job summary

Placements24 is looking for a skilled Helpdesk Support Analyst in Benoni, Gauteng. You will join a dedicated IT support team to troubleshoot hardware, software, and network issues and provide excellent user support.

The role is office-based in Benoni. You will work with a team of IT professionals, handle tickets, document solutions, and assist with IT upgrades and training for end-users.

Qualifications

• Proven experience in a Helpdesk or equivalent IT support role.
• Friendly, clear communication with users and teams.
• Familiarity with Windows and macOS operating systems.
• Knowledge of basic network principles and troubleshooting.

Responsibilities

• Provide first/second-level technical support to all users.
• Diagnose and resolve hardware, software, and network issues.
• Install and configure computer hardware and software.
• Respond to helpdesk tickets and user requests promptly.
• Document solutions and system configurations for future reference.
• Manage user accounts and permissions.
• Support IT asset management and inventory.
• Assist with new IT systems and upgrades.
• Train end-users on IT systems and best practices.

Skills

Helpdesk experience

Windows/macOS

Networking basics

Hardware & software install

Ticketing systems

Communication skills

Independent work

Benoni commutable

Education

High school diploma

IT certifications (CompTIA A+/Network+)

Tools

Jira

ServiceNow

Job description

About the Role

Our client is seeking a skilled Helpdesk Support Analyst to join their dedicated IT support team in Benoni , Gauteng. This role is essential for providing comprehensive technical assistance to internal users and ensuring the smooth operation of IT systems. You will be responsible for troubleshooting hardware, software, and network issues, offering timely and effective solutions. This is an office-based position, situated in Benoni , where you will work closely with a team of IT professionals. We are looking for an individual with a strong technical aptitude, excellent problem-solving skills, and a commitment to exceptional user support. If you are passionate about technology and thrive in a dynamic IT environment, this is an excellent career opportunity in the East Rand.

Key Responsibilities

• Provide first and second-level technical support to all users.


• Diagnose and resolve hardware, software, and network issues.


• Install, configure, and maintain computer hardware and software.


• Respond to helpdesk tickets and user requests in a timely manner.


• Document all support activities, solutions, and system configurations.


• Manage user accounts and permissions.


• Assist with IT asset management and inventory.


• Support the implementation of new IT systems and upgrades.


• Provide training to end-users on IT systems and best practices.


• Collaborate with senior IT staff on complex technical challenges.

Requirements

• Proven experience as a Helpdesk Support Analyst or similar IT support role.


• Strong knowledge of Windows and/or macOS operating systems.


• Familiarity with network protocols and troubleshooting techniques.


• Experience with hardware and software installation and configuration.


• Proficiency in using helpdesk ticketing systems (e.g., Jira, ServiceNow).


• Excellent communication, interpersonal, and customer service skills.


• Ability to work independently and prioritize tasks effectively.


• Based in or willing to commute to Benoni , Gauteng.


• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.


• High school diploma required; tertiary education in IT is a plus.

Benefits

• Competitive salary package.


• Opportunities for career advancement within the IT department.


• Access to ongoing training and professional development resources.


• Work in a collaborative and innovative IT environment.


• Located conveniently in Benoni .


• Company-provided IT equipment.


• Contribution to an organization that values its employees' growth.